Behavioral Health Receptionist - Part Time

Brandywine Counseling & Community Services, Inc.; Wilmington (DE); On-site; USD 23,000 - 28,000; Part time

Job summary

Brandywine Counseling & Community Services, Inc. is seeking a part-time Behavioral Health Receptionist at our Wilmington site. The role covers general clerical tasks, client check-ins, and EMR data entry to support behavioral health services.

You will greet clients, collect co-pays, verify insurance, and schedule follow-ups while supporting a team dedicated to compassionate care in a community health setting.

Qualifications

• High school diploma or equivalent is required.
• 3 years related experience or 1 year in an office setting is required.
• Bilingual with fluency in Spanish is preferred.

Responsibilities

• Perform general clerical duties and answer phones in a timely manner.
• Verify client information and insurance details for intake and visits.
• Enter charges and update the EMR for scheduling and documentation.
• Collect co-payments and process payments (cash, checks, card).
• Prepare client reminders, reminders calls, and communications for staff.
• Maintain waiting area cleanliness and ensure marketing materials are visible.
• File and retrieve records; maintain monthly admissions/discharges list.

Skills

Computer skills

Interpersonal skills

Teamwork

Office management

Education

High School Diploma or equivalent

Associate degree

Tools

EMR system

Scheduler

Billing/Cash handling

Job description

Description

Brandywine Counseling is seeking a part-time Behavioral Health Receptionist for our Wilmington location!

Who are We:

Since 1985 Brandywine Counseling & Community Services, Inc. (BCCS) has been a trusted provider of outstanding substance abuse and behavioral health treatment. BCCS is a community organization that prides itself on helping members of our community recover with dignity. We enhance the quality of life by creatively providing Education, Advocacy, Prevention, Early Intervention and Treatment Services. We promote hope and empowerment to persons and families touched by mental illness, substance abuse, HIV and multiple occurring diagnoses, and their related challenges.

What You'll Do as a Behavioral Health Receptionist with us:

• General clerical duties
• Check and prepared reminder calls or correspondences for clients
• Assure that the telephone is answered in a timely manner and all messages are relayed to the appropriate department or person
• File all and retrieves all documentation needed to stay in compliance with DE state and federal regulations. Obtain necessary client information to meet current federal guidelines and insurance use guidelines for electronic medical records.
• Obtain client demographic information and verify insurance information at each visit
• Scan pertinent client information into the EMR system including client authorizations, recent labs that were delivered, etc.
• Collect co-payments including cash, checks, and credit cards.
• Enter visit charges into the EMR system per doctor’s coding on scheduler
• Schedule follow-up appointments and input recall notices
• Ensure the patient has the necessary paperwork and insurance documentation for their intake
• Identify and resolve minor client billing complaints
• Maintain cleanliness of the waiting area and assure the site brochures and other marketing materials are visible to clients
• Type correspondence and reports for staff
• Request medical charts from hospitals and other medical centers
• Maintain monthly list of admissions and discharges
• Obtain information sheet on new clients and prepare charts including initiating new charts or retrieving existing charts

Knowledge, Skills and Abilities:

• Must have the ability to work well either alone or as part of a team.
• Excellent computer skills
• Excellent interpersonal skills. Ability to interact with people of a variety of backgrounds.
• Knowledge of principles and practices of basic office management and organization.

Qualifications:

• REQUIRED: High School Graduate or Equivalent
• PREFERRED: Associate degree
• REQUIRED: 1 year in office environment, 3 years related experience, some knowledge of treatment for substance use disorder/Mental Health Disorder.
• PREFERRED: Bilingual with fluency in reading/writing in Spanish

Schedule:

• Monday - Thursday
• 3:00 p.m. - 8:00 p.m.
• Part-Time Position

Pay:

• Starting at $17/hour
• Commensurate with experience and education!
• This part-time position does not offer benefits