Behavioral Health Receptionist / Front office

Entune Behavioral Health; Gilbert (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading outpatient behavioral health clinic in Gilbert is seeking a warm and organized Behavioral Health Receptionist. This position involves greeting patients, managing appointments, and maintaining records within a confidential environment. Ideal candidates will possess excellent communication skills and relevant certifications like CPR and First Aid.

Qualifications

• Proven experience in a customer service role, preferably in a medical setting.
• Excellent communication and organizational skills.
• Ability to maintain patient confidentiality and adapt to new technologies.

Responsibilities

• Greet patients and visitors warmly; manage front desk tasks.
• Schedule appointments and verify patient insurance coverage.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service

Interpersonal skills

Communication skills

Organization

Multitasking

Confidentiality

Adaptability

Education

High school diploma or equivalent

Current CPR, AED, First Aid Certification

Current DPS Level One Fingerprint Clearance Card

Tools

Microsoft Office Suite

Electronic Health / Medical Record Systems (Advanced MD preferred)

Job description

Behavioral Health Receptionist / Front Desk - Outpatient Behavioral Health Clinic

Entune Behavioral Health is an Outpatient Behavioral Health Group that offers individual, couples, and family therapy as well as other Behavioral Health services in Arizona.

Responsibilities :

• Greet patients and visitors with a warm and welcoming demeanor
• Answer phone calls and direct them to the appropriate department or team member
• Schedule and confirm appointments, ensuring efficient use of resources and minimal wait times
• Verify patient insurance coverage and eligibility
• Collect co-pays and fees, ensuring accurate records and adherence to financial policies
• Maintain and update patient records, ensuring accuracy and confidentiality (HIPAA)
• Assist patients with inquiries and provide relevant information about services and procedures
• Prepare and process medical forms and documents
• Collaborate with medical staff to ensure smooth patient flow and efficient operations
• Handle incoming and outgoing mail, faxes, and deliveries
• Monitor and maintain the cleanliness and organization of the front desk area

Requirements : Requirements :

• High school diploma or equivalent
• Proven experience in a customer service role, preferably multiple years in a medical or behavioral health setting
• Excellent interpersonal and communication skills
• Strong organization and administrative skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer programs, including Microsoft Office Suite
• Proven experience in Electronic Health / Medical Record Systems, preferably Advanced MD (AMD)
• Knowledge of medical terminology and procedures is preferred
• Ability to maintain confidentiality and exercise discretion
• Willingness to learn and adapt to new systems and technologies
• Professional appearance and demeanor
• Current CPR, AED, First Aid Certification ( Required )
• Current DPS Level One Fingerprint Clearance Card ( Required )

Note : This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, or qualifications required for the role.

• Sunbelt Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.