Behavioral Health Receptionist (Bilingual Spanish/English Preferred)

Apmphila; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in Philadelphia is seeking a Behavioral Health Receptionist for full-time work. As the first point of contact, you'll communicate with clients and manage schedules, ensuring efficient service delivery. This role requires bilingual skills in English and Spanish, strong organizational abilities, and a commitment to confidentiality in a dynamic health setting. Competitive pay and benefits are offered.

Benefits

Health Insurance

Vision and Dental Plans

403B Retirement Plan

Flexible Spending Accounts

20 Days of Paid Time Off

Employee Assistance Program

Qualifications

• 2 years of experience in a mental health environment preferred.
• Knowledge of office machinery and telephone systems required.
• Sensitivity to the needs of persons with disabilities.

Responsibilities

• Receives incoming visitors and program participants.
• Manages phone calls and forwards them to appropriate staff.
• Maintains and updates participant records and schedules.

Skills

Bilingual / Bicultural (Spanish / English)

Communication skills

Customer service skills

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Description

ABOUT APM

Asociación Puertorriqueños en Marcha (APM) is a nonprofit organization in Philadelphia, PA providing human services to the community including early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, violence intervention, and services to community schools. APM has been servicing the North Philadelphia community since 1970.

Salary: $17.00 per hour

Department: Behavioral Health

Job Type: Full Time (40 hours/week), Non-Exempt

Work Schedule: Mondays through Fridays from 7 am to 3:30 pm or from 8:30 am to 5 pm

Location: Philadelphia, PA / On Site

JOB SUMMARY

The Behavioral Health Receptionists are the first line of communication between a participant, a therapist, and a doctor whether on the phone or in person. They may answer questions or provide general information or may direct a participant to a person who can provide more direct and specific information. They are also responsible for keeping, updating, and maintaining records by getting the appropriate information from the program participants, therapists, and psychiatrists. Behavioral Health Receptionists must have excellent communication in English and Spanish, and customer service and people skills. They must be able to multitask and stay organized.

Some of the duties and responsibilities are:

1. Receives all incoming visitors and program participants, and routes them to the proper staff person for services.
2. Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.
3. Checks program members’ eligibility using PROMISE system at each treatment event.
4. Completes initial intake process with all new program members.
5. Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed.
6. Maintains updated lists of closed cases and keeps them secure by following agency filing and storage procedures.
7. Types reports, inter-office memoranda, labels, and other correspondence.
8. Collect and process daily billing for all therapists and psychiatrists.
9. Closely manage psychiatrists’ schedules, pull charts the day before, maintain accurate patient lists, and follow up appointments and charting.
10. Maintains an updated inventory of all office equipment and supplies and picks up materials at designated area.

BENEFITS

• Health Insurance through Independence Administrators or $100/moth reimbursement with proof of current insurance
• Vision and Dental Plans through SunLife
• Basic Life Insurance (100% Employer Funded)
• 403B Retirement Plan with Company Contribution
• Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
• Employee Assistance Program including free counseling, trainings, webinars, and other resources
• Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
• Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
• Short-term and Long-term Disabilities
• Employee Referral Program
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

Requirements

• Education: High School Diploma or GED or equivalent
• Experience: 2 years of experience working in a mental health environment as receptionist or intake personnel
• Knowledge of general office machines, telephone systems, fax machine, PDF operations, and other information systems
• Sensitivity to the needs of persons with disabilities
• Ability and willingness to work cooperatively with others
• Maintains a high degree of discretion when dealing with confidential information
• Must exercise a high degree of confidentiality
• Bilingual / Bicultural (Spanish / English) preferred
• Fluent in the use of Microsoft Word, Excel, and other applications

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If hired, you will be required to submit clearances (FBI fingerprints, Child Abuse History Clearance, and Criminal History Clearance) along with other documentation.