Behavioral Health Receptionist (Bilingual Spanish/English)

Asociacion Puertorriquenos en Marcha; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

A nonprofit organization is seeking a Bilingual Behavioral Health Receptionist in Philadelphia. This role involves being the first point of contact for participants, maintaining records, and ensuring effective communication with staff. Candidates should possess strong organizational skills and prefer bilingual proficiency in Spanish and English.

Benefits

Health, Vision, Dental Insurance

Life Insurance

Retirement Plan (403B)

Flexible Spending Accounts

Paid Time Off and Holidays

Qualifications

• 2 years experience in mental health reception or intake.
• Bilingual in Spanish/English preferred.
• Sensitivity to persons with disabilities.

Responsibilities

• Receiving visitors and participants, directing them to staff.
• Handling incoming calls, screening, and taking messages.
• Completing initial intake with new members.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

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Join to apply for the Behavioral Health Receptionist (Bilingual Spanish/English) role at Asociacion Puertorriquenos en Marcha

About Apm

Asociación Puertorriqueños en Marcha (APM) is a nonprofit organization in Philadelphia, PA providing human services to the community including early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, violence intervention, and services to community schools. APM has been servicing the North Philadelphia community since 1970.

Salary: $17.00 per hour

Department: Behavioral Health

Job Type: Full Time (40 hours/week), Non-Exempt

Work Schedule: Mondays through Fridays from 7 am to 3:30 pm or from 8:30 am to 5 pm

Location: Philadelphia, PA / On Site

Job Summary

The Behavioral Health Receptionists are the first line of communication between a participant, a therapist, and a doctor whether on the phone or in person. They answer questions, provide general information, or direct participants to appropriate staff. They are responsible for maintaining records by gathering information from participants, therapists, and psychiatrists. Bilingual proficiency in English and Spanish, excellent communication, customer service, organizational skills, and multitasking are essential.

Responsibilities include:

1. Receiving visitors and participants, directing them to staff.
2. Handling incoming calls, screening, and taking messages.
3. Checking program members’ eligibility using PROMISE system.
4. Completing initial intake with new members.
5. Updating lists of active and closed cases, scheduling appointments.
6. Maintaining secure records following agency procedures.
7. Typing reports, memos, labels, and correspondence.
8. Processing daily billing for therapists and psychiatrists.
9. Managing psychiatrists’ schedules, pulling charts, and following up on appointments.
10. Maintaining inventory of office supplies and equipment.

Benefits include:

• Health, Vision, Dental Insurance
• Life Insurance
• Retirement Plan (403B)
• Flexible Spending Accounts
• Employee Assistance Program
• Potential eligibility for Public Service Loan Forgiveness
• Voluntary plans: Accident, Critical Illness, Hospital Indemnity
• Disability coverage
• Paid Time Off and Holidays

Minimum Requirements:

• High School Diploma or GED
• 2 years experience in mental health reception or intake
• Knowledge of office equipment and systems
• Sensitivity to persons with disabilities
• Ability to work cooperatively and maintain confidentiality
• Bilingual in Spanish/English preferred
• Proficiency in Microsoft Office

APM is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Hired candidates must submit necessary clearances and documentation.