Behavioral Health RCM Specialist II

Ensora Health; Iowa; On-site; USD 55,000 - 75,000; Full time

Job summary

Ensora Health is seeking an RCM Specialist II to support behavioral health providers by managing accounts, resolving billing challenges, and driving financial outcomes. The role emphasizes detail-orientation, analytical thinking, and collaboration with clinicians and customers to improve processes and service.

The position requires solid experience in medical billing, accounts receivable, and reimbursement processes, and offers opportunities to optimize workflows.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Minimum of 1 year of medical billing or revenue cycle management experience.
• Minimum of 1 year of customer service, account management, or client-facing experience.

Responsibilities

• Submit, review, correct, and process denied, rejected, and unpaid insurance and healthcare claims with a focus on accuracy and timely resolution.
• Research and resolve claim issues by identifying root causes, recommending solutions, and collaborating with internal and external stakeholders.
• Effectively prioritize and manage a high-volume workload based on claim age, complexity, customer impact, and urgency.
• Own the accounts receivable process for assigned accounts, leveraging reporting, analytics, and account reviews to monitor performance and identify opportunities for improvement.
• Partner closely with clinicians, practice owners, and customers to provide proactive account management and exceptional service.
• Build trusted relationships through regular meetings, strategic account discussions, written correspondence, and ongoing communication.
• Identify trends, denials, and reimbursement challenges while recommending process improvements that enhance operational efficiency and customer outcomes.
• Utilize technology and available tools to streamline workflows, improve productivity, and support data-driven decision making.
• Collaborate with team members, Leads, and Managers to share knowledge, solve complex issues, and contribute to a culture of continuous improvement and service excellence.
• Stay current on payer requirements, industry changes, and revenue cycle best practices to support customer success.
• Perform other duties as assigned.

Skills

Analytical thinking

Customer service

Communication skills

Billing systems

Education

Associate degree or equivalent

Tools

Billing systems

Microsoft Office

Reporting tools

Job description

Ensora Health is seeking an RCM Specialist II to support behavioral health providers by managing accounts, resolving billing challenges, and driving financial outcomes. The role emphasizes detail-orientation, analytical thinking, and collaboration with clinicians and customers to improve processes and service.

The position requires solid experience in medical billing, accounts receivable, and reimbursement processes, and offers opportunities to optimize workflows.