Behavioral Health Program Coordinator – Collaborative Care

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 52,000 - 68,000; Full time

Job summary

University of Pittsburgh Physicians is hiring a full-time Service Coordinator II to join their Oakland, PA team. This Beckwith Grant funded role leads implementation and management of a Collaborative Care Behavioral Health model within a large academic primary care team.

The position supports patient assessment, care coordination, and program management, with opportunities for licensure supervision hours and professional growth within a collaborative clinical setting.

Responsibilities

• Conduct behavioral health screenings and psychosocial assessments.
• Identify patient needs, strengths, barriers to care, and treatment goals.
• Engage patients through motivational interviewing and patient-centered communication techniques.
• Assist patients in developing self-management skills and wellness plans.
• Facilitate referrals among primary care providers, psychiatric consultants, therapists, specialists, and community organizations.
• Monitor patient follow-through with treatment recommendations.
• Address barriers related to transportation, insurance, housing, food insecurity, and other social determinants of health.
• Maintain regular contact with patients through telephone, telehealth, and in-person encounters.
• Track symptom improvement using standardized measures such as PHQ-9, GAD-7, and other validated screening tools.
• Monitor treatment adherence and response to interventions.
• Escalate clinical concerns, including safety risks, to appropriate providers according to established protocols.
• Maintain patient registries and caseload tracking systems.
• Review patient panels to identify individuals requiring outreach or intervention.
• Support measurement-based care and quality improvement initiatives.
• Generate reports and assist with program outcome monitoring.
• Participate in interdisciplinary case review meetings.
• Present patient cases to psychiatric consultants and care teams.
• Collaborate with providers to develop and update treatment plans.
• Document patient encounters accurately and timely in the electronic health record (EHR).
• Ensure compliance with HIPAA, organizational policies, and regulatory requirements.
• Maintain records necessary for quality reporting and program evaluation.

Job description

University of Pittsburgh Physicians is hiring a full-time Service Coordinator II to join their Oakland, PA team. This Beckwith Grant funded role leads implementation and management of a Collaborative Care Behavioral Health model within a large academic primary care team.

The position supports patient assessment, care coordination, and program management, with opportunities for licensure supervision hours and professional growth within a collaborative clinical setting.