Behavioral Health Program Assistant

Homeless Solutions; Morristown (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401k with match

Generous PTO

Floating holidays

Job summary

Homeless Solutions, Inc. is seeking a Behavioral Health Program Assistant to support the daily operation of its Behavioral Health Program. This on-site, full-time, hourly role reports to the Behavioral Health Counselor.

The position involves administrative coordination, documentation, program logistics, client engagement, and assisting with behavioral health activities. Three key responsibilities include data management, collaboration with staff, and coordinating wellness events.

Qualifications

• Experience in administrative, residential, or behavioral health settings preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Valid driver's license and clean driving record.

Responsibilities

• Maintain client data and case notes in agency databases.
• Collaborate with staff to identify community resources for shelter clients.
• Participate in team meetings and coordinate with external providers.
• Scan and manage confidential documents for Behavioral Health Counselors.
• Provide backup support to Residential Support Staff for health-related services.
• Assist with medication monitoring procedures under supervision.
• Schedule and document individualized safety plans with the Counselor.
• Coordinate Mental Health and Wellness events and programming.

Skills

Administrative experience

Confidentiality

Bilingual English/Spanish

Driver's license

Education

Associate or bachelor’s in behavioral health or related field

Tools

Microsoft Office

Job description

Homeless Solutions, Inc. has been the leader in its field in Morris County for 40 years and we value our staff as the most important part of our continued success.The Behavioral Health Program Assistant at Homeless Solutions supports the daily operation of HSI's Behavioral Health Program through administrative coordination, documentation, program logistics, client engagement, and assistance with behavioral health and wellness activities. This full‑time, on‑site, hourly role reports to the Behavioral Health Counselor.

Offered at $21.00/hr

Key Responsabilities

• Maintain client data and case notes in agency databases.
• Collaborate with staff to identify and share community and behavioral health resources for shelter clients.
• Participate in team meetings and coordinate with external providers regarding behavioral health services and programming.
• Scan and manage confidential documents for Behavioral Health Counselors.
• Coordinate and process in‑kind donations with the Volunteer Manager/Program Associate and assist with inventory replenishment.
• Provide backup support to Residential Support Staff for behavioral health‑related services, including transportation and medication procedure compliance.
• Support established medication monitoring procedures, including observing, counting, recording, and reporting discrepancies, in accordance with HSI policy and under appropriate supervision.
• Assist the Behavioral Health Counselor with scheduling, documenting, and implementing individualized safety plans under the Counselor's direction.
• Coordinate and schedule Mental Health and Wellness events and programming.
• Provide transportation to relevant appointments in the agency van.
• Assist with conducting Drug & Alcohol Testing.
• Assist guests with behavioral‑health‑related needs and agreed‑upon program activities within the scope of the position and as directed by the supervisor.

Other Responsibilities

• Exhibit strong personal accountability and awareness of and adherence to company standards, policies, procedures, and processes in all aspects of employment with HSI.
• Be flexible and adaptive, respond professionally to evolving programmatic and facility needs.
• Willing and able to attend off‑site meetings/events as needed.
• Establish and maintain constructive working relationships with clients and colleagues.
• Represent the programs and services of HSI in a positive and professional manner through both internal and external communication and in person collaboration.
• Participate in professional development activities and share knowledge with other team members.
• Maintain program spaces in an orderly condition and complete light cleaning associated with daily program use. Report broader custodial or facility needs through established procedures.
• Communicate issues, concerns, or recommendations regarding clients or operational issues to supervisor.
• Communicate regularly and clearly to all Programs and Services staff, in order to ensure the seamless provision of services.
• Collaborate and communicate regularly with Programs and Services staff to support the consistent delivery of services.

Qualifications/Skills

1. Associate degree, bachelor's degree, or current enrollment in behavioral health, social work, psychology, human services, public health, or a related field preferred. Relevant experience may substitute for formal education.
2. Experience working with individuals experiencing homelessness, mental health conditions, substance‑use disorders, or other complex needs strongly preferred.
3. Ability to maintain confidentiality and handle sensitive behavioral‑health and client information appropriately.
4. Bilingual English/Spanish preferred but not required.
5. Minimum 2 years of administrative, residential, human‑services, or behavioral health experience preferred.
6. Strong knowledge and demonstrated experience with administrative functions and Microsoft Office software including Word, Outlook and Excel.
7. Ability to follow established clinical and operational protocols, recognize when supervisory support is needed, and respond calmly in urgent situations.
8. Must have valid driver's license and clean driving record.

Full time permanent staff of Homeless Solutions are eligible to enroll in company sponsored medical, dental and life insurance coverage plans in accordance with HSI policies. In addition, all staff are eligible immediately upon hiring to participate in a 401k retirement savings plan, including up to a 6% company paid match. Generous PTO plans include paid personal, vacation and sick leave as well as 10 floating holidays annually.

HSI is an equal opportunity employer, and we appreciate and celebrate the diversity of our staff. We believe that diversity not only includes race and gender, but also age, disability status, veteran status, sexual orientation, religion and many other parts of an individual's identity. HSI recruits, hires, trains, promotes, compensates and administers all policy and actions with equal opportunity for all employees and applicants. The points of view of all of our staff are important, and supporting a culture of inclusion is everyone's responsibility.