Behavioral Health Operations Coordinator

Community Health Center of Franklin County Inc; Greenfield (MA); On-site; USD 52,000 - 62,000; Full time

Job summary

Community Health Center of Franklin County Inc. in Greenfield, MA seeks a Behavioral Health Coordinator to provide administrative and operational support to the Behavioral Health Department, collaborating with providers, primary care teams, and leadership to improve workflows and patient access.

You will coordinate provider in-baskets, medication refill workflows, referrals, prior authorizations, scheduling support, care coordination, data reporting, and quality improvement, helping ensure

Qualifications

• Associate's degree in a related field preferred; equivalent education and experience considered.
• Two years of healthcare support experience preferred.
• Experience with referral management, scheduling, and EHRs (Epic preferred).
• English proficiency required; bilingual candidates encouraged.

Responsibilities

• Support Behavioral Health operations and improve provider efficiency and patient access.
• Coordinate provider in-baskets, referrals, scheduling, and prior authorizations.
• Assist with data collection, grant reporting, and quality improvement initiatives.
• Support care coordination across behavioral health and primary care teams.
• Document patient communications in the electronic health record.
• Ensure compliance with payer requirements and confidentiality standards.

Skills

Behavioral health knowledge

Organizational skills

Communication skills

HIPAA compliance

EHR proficiency

Education

Associate's degree

Tools

Epic

Microsoft Office

Job description

Community Health Center of Franklin County Inc. in Greenfield, MA seeks a Behavioral Health Coordinator to provide administrative and operational support to the Behavioral Health Department, collaborating with providers, primary care teams, and leadership to improve workflows and patient access.

You will coordinate provider in-baskets, medication refill workflows, referrals, prior authorizations, scheduling support, care coordination, data reporting, and quality improvement, helping ensure