Behavioral Health Access Coordinator (Hybrid)

Community Health Programs, Inc.; Great Barrington (MA); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Community Health Programs, Inc. (CHP) is seeking a Behavioral Health Intake Coordinator to serve as the primary access point for behavioral health services at CHP.

This role works within a Patient-Centered Medical Home model to manage referrals, conduct initial screenings, coordinate placement, and support population health strategies for high-risk and underserved populations at the Neighborhood Health Center in Pittsfield, MA.

Responsibilities

• Manage the behavioral health referral and intake queue for all CHP sites.
• Conduct initial telephone screenings using approved assessment tools and standardized intake protocols.
• Evaluate patient needs, symptom severity, urgency, risk factors, and readiness for treatment.
• Determine appropriateness for CHP behavioral health services.
• Prioritize referrals based on clinical acuity, risk status, and population health criteria.
• Escalate urgent clinical concerns to behavioral health leadership and licensed clinicians as appropriate.
• Identify high-risk patients, including: Frequent Emergency Department utilizers; Patients with serious mental illness; Individuals with co-occurring medical and behavioral health conditions; Patients experiencing social, economic, or access-related barriers.
• Collaborate with Care Coordinators, Community Health Workers, and Primary Care teams to address barriers to treatment engagement.
• Provide navigation support and facilitate referrals to community resources and specialty behavioral health providers.
• Match patients with the most appropriate behavioral health clinician based on clinical need, specialty, language, availability, and patient preference.
• Coordinate collection of releases of information, collateral information, previous treatment records, and other documentation needed before appointments.

Job description

Community Health Programs, Inc. (CHP) is seeking a Behavioral Health Intake Coordinator to serve as the primary access point for behavioral health services at CHP.

This role works within a Patient-Centered Medical Home model to manage referrals, conduct initial screenings, coordinate placement, and support population health strategies for high-risk and underserved populations at the Neighborhood Health Center in Pittsfield, MA.