Behavioral Health Navigator, IBH

Ole Health; Fairfield (CA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision coverage 90%/

Dependent premium coverage 50%

18 days PTO + 1 float holiday

2% employer match with 4% employee 403

Tuition reimbursement up to $2000/year

Life & accidental insurance

HSA contributions

Job summary

Ole Health is seeking a Behavioral Health Navigator for its Integrated Behavioral Health (IBH) program in California. The role focuses on closing referral loops, improving access to behavioral health services, and acting as a key liaison for patients, families, and care teams.

The position emphasizes collaboration with IBH providers, medical staff, and community partners to enhance care coordination, timely appointments, and patient outcomes.

Qualifications

• Education: High School Diploma or equivalent; undergraduate social services degree preferred.
• Experience working with diverse populations and in community health settings preferred.
• BLS certification required.

Responsibilities

• Process and close the loop on internal and external behavioral health referrals.
• Support quality measure initiatives.
• Serve as point of contact, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources.
• Facilitate access to internal and external behavioral health providers and services.
• Contact scheduled initial IBH appointments to assess readiness for appointment.
• Minimize missed opportunities by managing the IBH schedules and patient wait list.
• Develop and maintain relationships with community partners to ensure robust collaboration.
• Participate in huddles, team meetings, and case conferencing as needed.
• Help facilitate warm handoffs at all sites.
• Collaborate with care coordinators to limit overlap and ensure closed-loop IBH referrals.

Skills

Collaborative skills

Communication skills

Customer service

Adaptability

BLS Certification

Education

High School Diploma

Undergraduate degree in social services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Behavioral Health Navigator, IBH

2 days ago Requisition ID: 2521

Salary Range: $27.19 To $33.23 Hourly

POSITION TITLE:

BH Navigator, Integrated Behavioral Health

DEPARTMENT:

Behavioral Health

REPORTS TO TITLE:

IBH Operations Manager

LOCATION:

SCHEDULE:

Monday to Friday, 8am to 5pm Full-Time

PAY RANGE:

$27.19 to $33.23

DLSE/FLSA STATUS: ( )

__ __Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

YES

NO

About OLE Health

OLE Health is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, OLE Health is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

The BH Program Navigator is a member of the Integrated Behavioral Health team and works in continuous partnership with the patient, their family when appropriate, IBH providers, OLE Health care team, and relevant community partners to improve health outcomes and meet the patient’s desired health and wellness goals by:

• Processing and closing the loop on internal and external behavioral health referrals.
• Supporting patient access to behavioral health care and real time screening for virtual appointments
• Serving as the point of contact, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources
• Facilitating access to internal and external services
• Identifying and addressing gaps in care

OLE Health provides an inclusive workplace that promotes and values diversity and life experience.

OLE Health encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

• Education: High School Diploma or equivalent required. Undergraduate degree in social services preferred.

• Experience/Lived Experience:
• Experience working with diverse populations displaying respect and sensitivity to diversity, equity and inclusion preferred
• Experience working in a community health setting preferred
• Experience working with complex patient situations a plus
• Special Skills/Training:
• Strong collaborative skills: ability to effectively and appropriately engage members of the care team, other clinic departments, leadership, and external community partners.
• Exceptional communication skills; ability to effectively engage patients and assess needs and concerns to ensure that the patient is referred appropriately.
• Excellent in-person and phone customer service skills; able to manage difficult and emotional patient situations and to respond promptly to patient needs.
• Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
• BLS Certification Required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. 1. Processes and closes the loop on internal and external behavioral health referrals.
2. 2. Provides support to help maximize quality measures
3. 3. Serves as point of contact, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources
4. 4. Facilitates patient access to appropriate behavioral health providers and services, both internal and external
5. 5. Contacts scheduled initial IBH appointments to assess for readiness for appointment
6. 6. Minimizes missed opportunities by managing the IBH schedules and patient wait list
7. 7. Develops and maintains a relationship with community partners to ensure robust collaboration.
8. 8. Participates in huddles, team meetings, and case conferencing as needed.
9. 9. Helps facilitate warm handoffs at all sites
10. 10. Collaborates with care coordinators to limit overlap and ensure closed-loop IBH referrals.
11. 11. In Napa County, Coordinates workflow for Napa County MH Access co-located clinician and CCOLE patient
12. 12. Works as back-up for IBH Program Navigator and Psychiatric MA
13. 13. Documents timely and efficiently in the EMR
14. 14. Determines the appropriate level of IBH services needed to support the patient at any given point in time
15. 15. Works as back-up for other IBH Program Navigators and Psychiatric MAs
16. 16. Attends appropriate training courses/webinars and meetings
17. 17. Gathers and reports data related to behavioral health when needed
18. 18. Provides feedback for the improvement of Integrated Behavioral Health processes