Behavioral Health Navigator, IBH

CommuniCare+OLE; Fairfield (CA); On-site; USD 77,921,000 - 95,217,000; Full time

Benefits offered by this job

90% premiums covered (medical, dental,

18 days PTO

10 holidays + 1 float

403(b) retirement plan

Tuition Reimbursement

Life & Accidental Insurance

Health Savings Account

Job summary

OLE Health is hiring a BH Navigator for the Integrated Behavioral Health team in California. The role focuses on closing referral loops, supporting access to behavioral health care, and acting as a key resource for patients and families.

Responsibilities include coordinating internal and external services, maintaining EMR documentation, and supporting care team collaboration to improve health outcomes. BLS certification is required.

Qualifications

• Bachelor’s level or equivalent in social services preferred.
• Experience collaborating with care teams and external partners.
• Strong communication and customer service skills required.
• BLS certification required.

Responsibilities

• Process and close the loop on internal and external behavioral health referrals.
• Support patient access to behavioral health care and real-time screening for virtual appointments.
• Serve as point of contact, advocate, and informational resource for patients and families.
• Facilitate access to internal and external services and coordinate care.
• Identify and address gaps in care and coordinate with care teams.
• Document timely and efficiently in the EMR and participate in team meetings.

Skills

Collaboration

Communication

Customer service

Adaptability

Resource investigation

BLS Certification

Education

High School Diploma

Undergraduate degree in social services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Behavioral Health Navigator, IBH

3 days ago Requisition ID: 2521

Salary Range: $27.19 To $33.23 Hourly

POSITION TITLE:

BH Navigator, Integrated Behavioral Health

DEPARTMENT:

Behavioral Health

REPORTS TO TITLE:

IBH Operations Manager

LOCATION:

SCHEDULE:

Monday to Friday, 8am to 5pm Full-Time

PAY RANGE:

$27.19 to $33.23

DLSE/FLSA STATUS: ( )

__ __Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

YES

NO

About OLE Health

OLE Health is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, OLE Health is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

The BH Program Navigator is a member of the Integrated Behavioral Health team and works in continuous partnership with the patient, their family when appropriate, IBH providers, OLE Health care team, and relevant community partners to improve health outcomes and meet the patient’s desired health and wellness goals by:

o Processing and closing the loop on internal and external behavioral health referrals.

o Supporting patient access to behavioral health care and real time screening for virtual appointments

o Serving as the point of contact, advocate, and informational resource

for patients, family/caregiver(s), primary care team, payers, and community

resources

o Facilitating access to internal and external services

o Identifying and addressing gaps in care

OLE Health provides an inclusive workplace that promotes and values diversity and life experience.

OLE Health encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,

people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of

all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

• Education:

High School Diploma or equivalent required. Undergraduate degree in social services preferred.

• Experience/Lived Experience:
• Experience working with diverse populations displaying respect and sensitivity to diversity, equity and inclusion preferred
• Experience working in a community health setting preferred
• Experience working with complex patient situations a plus
• Special Skills/Training:
• Strong collaborative skills: ability to effectively and appropriately engage members of the care team, other clinic departments, leadership, and external community partners.
• Exceptional communication skills; ability to effectively engage patients and assess needs and concerns to ensure that the patient is referred appropriately.
• Excellent in-person and phone customer service skills; able to manage difficult and emotional patient situations and to respond promptly to patient needs.
• Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
• BLS Certification Required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1.

Processes and closes the loop on internal and external behavioral health referrals.

2.

Provides support to help maximize quality measures

3.

Serves as point of contact, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources

4.

Facilitates patient access to appropriate behavioral health providers and services, both internal and external

5.

Contacts scheduled initial IBH appointments to assess for readiness for appointment

6.

Minimizes missed opportunities by managing the IBH schedules and patient wait list

7.

Develops and maintains a relationship with community partners to ensure robust collaboration.

8.

Participates in huddles, team meetings, and case conferencing as needed.

9.

Helps facilitate warm handoffs at all sites

10.

Collaborates with care coordinators to limit overlap and ensure closed-loop IBH referrals.

11.

In Napa County, Coordinates workflow for Napa County MH Access co-located clinician and CCOLE patient

12.

Works as back-up for IBH Program Navigator and Psychiatric MA

13.

Documents timely and efficiently in the EMR

14.

Determines the appropriate level of IBH services needed to support the patient at any given point in time

15.

Works as back-up for other IBH Program Navigators and Psychiatric MAs

16.

Attends appropriate training courses/webinars and meetings

17.

Gathers and reports data related to behavioral health when needed

18.

Provides feedback for the improvement of Integrated Behavioral Health processes