Access Representative, Behavioral Health

CommuniCare+OLE; West Sacramento (CA); On-site; USD 69,372,000 - 84,787,000; Full time

Benefits offered by this job

Health benefits

PTO

Holidays

403(b) retirement plan

Tuition reimbursement

Life insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Job summary

CommuniCare Health Centers (OLE Health) seeks an Access Representative, Behavioral Health to support scheduling, patient intake, and insurance verification across two sites in West Sacramento and Woodland, CA. The role requires strong customer service, data accuracy, and confidentiality.

The position is full-time, nonexempt, with hours Monday–Friday 8am–5pm. Salary range is $24.21–$29.59 per hour, with a benefits package including health, dental, vision, PTO, holidays, and retirement options.

Qualifications

• High school diploma or GED required.
• Administrative and customer service experience in a medical office, hospital or clinic preferred.
• BLS Certification Required.

Responsibilities

• Provide excellent customer service, answer phones and provide information.
• Assist with scheduling appointments and performing reminder calls.
• Maintain, file, and scan documents including making copies and assisting clients in completing forms.
• Verify insurance eligibility and assist clients with how to obtain information about their benefits.
• Collect payment for services when appropriate.
• Maintain client data tracking spreadsheets in internal and external databases.
• Complete client registration details with consistent accuracy and attention to detail.
• Maintain a clean and organized lobby. Update bulletins including pamphlets displays and brochures.
• Assist with specimen handling for point-of care urine drug tests including processing and interpreting results.
• Maintain an environment of confidentiality.
• Receive and process referrals for various behavioral health programs.

Skills

Customer service

Phone handling

Attention to detail

Education

High School Diploma or GED

Tools

BLS Certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Access Representative, Behavioral Health

Active-Regular Full-Time Clerical West Sacramento, West Sacramento, CA, US

30+ days ago Requisition ID: 2488

Salary Range: $24.21 To $29.59 Hourly

POSITION TITLE:

Access Representative, Behavioral Health

DEPARTMENT:

Behavioral Health

REPORTS TO TITLE:

Access Supervisor, Behavioral Health

DLSE/FLSA STATUS: ( )

X__Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports):

YES

NO

LOCATION: Woodland and West Sacramento CA; This position will float between 2 sites

SCHEDULE: Full Time; Monday- Friday 8am-5pm

PAY RANGE: $24.21/hr. to $29.59/hr.

About OLE

Established in 2023, OLE Health is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, OLE Health is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account
• Flexible Spending Account (FSA) and Limited FSA Options

JOB SUMMARY/OVERVIEW:

The Access Representative, Behavioral Health works under the direction of the Access Supervisor with a team of program staff members to perform a variety of administrative tasks and assist clients within various Behavioral Health and Substance Abuse Treatment Programs.

OLE Health provides an inclusive workplace that promotes and values diversity and life experience.

OLE Health encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

• Education:

High school diploma or GED required.

• Experience/Lived Experience:

Administrative and customer service experience in a medical office, hospital or clinic preferred

• Special Skills/Training:
• BLS Certification Required

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide excellent customer service, answer phones and provide information.
• Assist with scheduling appointments and performing reminder calls.
• Maintain, file, and scan documents including making copies and assisting clients in completing forms.
• Verify insurance eligibility and assist clients with how to obtain information about their benefits. Collect payment for services when appropriate.
• Maintain client data tracking spreadsheets in internal and external databases.
• Complete client registration details with consistent accuracy and attention to detail.
• Maintain a clean and organized lobby. Update bulletins including pamphlets displays and brochures.
• Assist with specimen handling for point-of care urine drug tests including processing and interpreting results.
• Maintain an environment of confidentiality.
• Receive and process referrals for various behavioral health programs.