Behavioral Health Medical Secretary

Iowa Specialty Hospital; Clarion (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

IPERS

Short-Term Disability (Employer Paid)

Basic Life and AD&D Insurance (Empl.)

Employee Assistance Program

PTO

Health Insurance (Wellmark BCBS)

Flexible Spending Accounts

Health Savings Account

457 Retirement Savings Plan

Fitness Center Memberships

Job summary

Iowa Specialty Hospital is seeking a Behavioral Health Medical Secretary to support our behavioral health department. This full-time role runs Monday–Friday, 8:00am–4:30pm, and involves clinic administrative duties in a patient-centered setting.

The ideal candidate has strong communication, discretion, and organizational skills, with prior medical front-office experience and familiarity with HIPAA requirements. Behavioral health experience is a plus.

Qualifications

• Excellent communication, interpersonal and customer service skills.
• Ability to handle sensitive information with discretion and professionalism.
• Strong organizational skills and attention to detail.
• Multitask effectively in a busy clinical environment.
• Previous experience as a medical secretary/receptionist or healthcare front office staff preferred.
• Experience in behavioral health or mental health settings is a plus.

Responsibilities

• Answer and route phone calls.
• Schedule and reschedule patient appointments.
• Maintain accurate patient records in the EHR system.
• Verify patient demographics, insurance information, and obtain required forms.
• Process referrals.
• Maintain confidentiality and comply with HIPAA regulations at all times.
• Support clinicians with general office duties.

Skills

Excellent communication

Interpersonal skills

Customer service

Discretion and professionalism

Organizational skills

Multitasking

Healthcare front office experience

Job description

• Employee Type Full Time

Behavioral Health Medical Secretary

Full-Time

Iowa Specialty Hospital behavioral health department is dedicated to providing high-quality, patient-centered behavioral health care. We are seeking a dependable and detail-oriented medical secretary to support our clinical and administrative operations.

Monday-Friday (5-day work week).

Primary hours are Monday- Friday 8:00am – 4:30pm.

Key responsibilities:

• Answer and route phone calls
• Schedule and reschedule patient appointments
• Maintain accurate patient records in the electronic health record (EHR) system
• Verify patient demographics, insurance information, and obtain required forms
• Process referrals
• Maintain confidentiality and comply with HIPAA regulations at all times
• Support clinicians with general office duties

Qualifications:

• Excellent communication, interpersonal, and customer service skills
• Ability to handle sensitive information with discretion and professionalism
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a busy clinical environment
• Previous experience as a medical secretary, medical receptionist, or healthcare front office staff preferred
• Experience in behavioral health, mental health, or substance use treatment settings is a plus

Desired Qualities:

Compassionate and patient-centered approach; Reliable, punctual, and professional; Team-oriented with a positive attitude.

Provided Benefits:

• IPERS
• Short-Term Disability (Employer Paid Coverage)— New York Life
• Basic Life and AD&D Insurance (Employer Paid Coverage)—New York Life
• Employee Assistance Program— Connections
• Access to professional services to help you deal with the following, but not limited to, financial, drug/alcohol or grief.
• PTO

Optional Benefits:

• Health Insurance (Wellmark BCBS)
• Supplemental Life Insurance (New York Life)
• Flexible Spending Accounts (TASC)
• Health Savings Account (Through local banks)
• 457 Retirement Savings Plan (First Citizens Trust Company)
• Fitness Center Memberships

Iowa Specialty Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability, or status as a protected veteran.