BEHAVIORAL HEALTH MEDICAL RECORDS SPECIALIST

Gateway Community Services, Inc.; Jacksonville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Gateway Community Services, Inc. in Jacksonville, FL, is seeking a Behavioral Health Medical Records Specialist to manage and organize patient records in accordance with HIPAA and agency policies.

This full-time, on-site role involves reviewing documentation, updating electronic and paper records, handling releases of information, and supporting confidentiality and accuracy. You will collaborate with clinical and administrative staff, assist with audits, improve data quality, monitor security,

Qualifications

• Background in behavioral health disciplines with understanding of substance use and mental health treatment settings.
• Experience or knowledge in Case Management and Mental Health concepts for accurate documentation.
• Strong communication skills to interact with clients, staff, and partners while keeping confidentiality.
• Proficiency with EHR systems, data entry, and MS Office for managing medical records.
• High attention to detail and organization in a fast-paced clinical environment.
• Familiarity with HIPAA and state/federal regulations related to medical records.
• Ability to work in a multidisciplinary team with professionalism and integrity.
• High school diploma or equivalent; additional health information management coursework preferred.

Responsibilities

• Review documentation for completeness and accuracy and update client information in systems.
• Process releases of information and respond to requests for records from internal/external parties.
• Collaborate with clinical and administrative staff to ensure timely filing and retrieval of records.
• Support audits and quality assurance activities and track data for reporting.
• Monitor record security and identify documentation issues, resolving discrepancies with the team.

Skills

Behavioral health knowledge

Case management understanding

Strong communication skills

Confidentiality and HIPAA compliance

Attention to detail

Team collaboration

Documentation and data entry

Education

High school diploma or equivalent

Health information management certification preferred

Tools

MS Office

Electronic Health Record (EHR) systems

Job description

Company Description

Gateway Community Services, Inc. is a recognized leader in drug and alcohol addiction treatment for adults and adolescents in the Northeast Florida region. The organization provides comprehensive behavioral health services focused on recovery, wellness, and long-term support. Gateway works collaboratively with community partners to expand access to evidence-based care and resources. Team members are part of a mission-driven environment that prioritizes quality, compassion, and client-centered treatment.

Role Description

The Behavioral Health Medical Records Specialist is a full-time, on-site role based in Jacksonville, FL. This position is responsible for accurately creating, organizing, and maintaining behavioral health medical records in accordance with agency policies, regulatory requirements, and confidentiality standards (including HIPAA). Daily tasks include reviewing documentation for completeness, entering and updating client information in electronic and paper record systems, processing releases of information, and responding to internal and external requests for records. The specialist collaborates with clinical and administrative staff to ensure timely filing and retrieval of records, supports audits and quality assurance activities, and assists with tracking outcomes and data needed for reporting. The role also involves monitoring record security, identifying documentation issues, and communicating clearly with team members to resolve discrepancies.

Qualifications

• Background in behavioral health disciplines, including Social Work and Psychology, with an understanding of substance use and mental health treatment settings.
• Experience or knowledge in Case Management and Mental Health concepts to support accurate documentation of client services and care coordination.
• Strong Communication skills, both written and verbal, to interact effectively with clients, staff, and external partners while maintaining confidentiality.
• Proficiency with electronic health record (EHR) systems, data entry, and basic office software (e.g., MS Office) for managing medical records.
• High attention to detail, organizational skills, and the ability to prioritize multiple tasks in a fast-paced clinical environment.
• Familiarity with HIPAA, state, and federal regulations related to medical record management and behavioral health documentation.
• Ability to work collaboratively in a multidisciplinary team and demonstrate professionalism, integrity, and respect for diverse populations.
• High school diploma or equivalent required; additional coursework or certification in health information management or a related field is preferred.