BEHAVIORAL HEALTH LIAISON

Volunteer-Behavioral-Health-Care-System; Chattanooga (TN); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Volunteer Behavioral Health Care System in Tennessee is seeking a dedicated professional to deliver crisis assessments, care management, and re-engagement services across the care continuum. You will support crisis stabilization units and coordinate with clinical teams to connect clients with community resources.

Responsibilities include required data entry in the EHR, follow-up communications, and collaboration with law enforcement and hospital staff to ensure safe, timely discharge and ongoing

Formación

• Bachelor's degree in a health-related field is required and 2+ years in behavioral health.
• Experience performing crisis assessments and providing linkage to services.
• Proficient in documenting in an Electronic Health Record system.

Responsabilidades

• Provide crisis assessments, counseling, and linkage for persons in mental health crisis.
• Complete data entry per quality standards and follow-up when needed.
• Respond to walk-in/hospital/ER presentations and coordinate with teams.
• Support care management, discharge planning, and resource referrals.
• Participate in staff meetings, trainings, and supervision as required.
• Engage in transitional care, health promotion, and community referrals.

Conocimientos

Crisis assessment

Data entry in EHR

Customer service

Crisis services experience

Interdisciplinary collaboration

Educación

Bachelor's degree in health-related field (counseling, psychology, social work, or related)

2+ years paid behavioral health experience

Herramientas

Electronic Health Record system

Descripción del empleo

EXEMPLARY DUTIES / RESPONSIBILITIES:This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.Agrees to follow all applicable laws and regulations, including VBHCS Standards of Conduct and VBHCS Policies and Procedures, in order to create and maintain a healthcare and business environment that is committed to integrity and ethical conduct.CRISIS ASSESSMENTSProvide crisis assessment, counseling, linkage and other services to persons in a mental health crisis to include alcohol and/or drug abuse problemsKnowledge of computer skills to be able to search and enter data in the Electronic Record system.Respond to clients presenting to a Walk in Center, hospital setting or ER, complete evaluations and data entry in an efficient manner to meet standards when possible.Complete all data entry according to quality management standards and procedures.Provide follow up phone calls when not completing F2F assessments or participating in Case Management duties to make sure follow-up instructions are understood or referrals were accepted.Participate in staff meetings, training and supervisory sessions as required.CIS I with required years of experience and approval from the supervisor will provide Clinical Review to staff requiring review and other staff as needed.CIS I will staff each case with a master’s level CIS II or III or the Crisis Services Director prior to disposition until determined or its not needed.Provide customer service by greeting and orienting clients to open access/crisisservices.Receive clients being dropped by law enforcement to ensure positive interaction with officers.Provide services daily to the Crisis Stabilization Unit.Work clients as they are admitted into the hospitals.Work clients as they are discharged from the hospitals and link to resources.BHL will work in the community as assignedCARE MANAGEMENT/CARE MANAGEMENT RE-ENGAGEMENTWork a daily list to re-engage clients with no contact in 30/60/90/120 days.Work with the outpatient location to continue client engagement once contact has been made.Comprehensive Care Management – Initiate, complete, update, and monitor the progress of a comprehensive person-centered care plan (as needed).Care Coordination – Participate in the patient’s physical health treatment plan as developed by their primary care provider as necessary. Support scheduling and reduce barriers to adherence for medical and behavioral health appointments. Proactive outreach and follow up with primary care and behavioral health providers.Referral to Social Supports – Identify and facilitate access to community supports (food, shelter, clothing, employment, legal, entitlements and all other resources). Communicate patient needs to community partners. Provide information and assistance in accessing services.Patient and Family Support – Provide high-touch in-person support to ensure treatment and medication adherence. Provide caregiver counseling and training. Identify resources to assist individuals and family supporters.Transitional Care – Provide additional high touch support in crisis situations. Participate in development of discharge plan for each hospitalization. Develop a systemic protocol to assure timely access to follow-up care post discharge. Establish relationships with other treatment settings. Communicate and provide education.Health Promotion – Education the patient and his/her family on independent living skills with attainable increasingly aspirational goals.CARE MANAGEMENTProvide care management to adults and children focusing on strengths of individuals and families. Care management services assist individuals in gaining access to and maximizing the benefit of needed medical, social, educational and other support services. Care Management services as outlined in the TN Health Link model perform six distinct activities: Comprehensive Care Management, Care Coordination, Referral to Social Supports, Patient and Family Support, Transitional Care and Health Promotion. Care Management as a service is provided both at the office and also within the community as appropriate to the needs being addressed.Other duties as assigned.EDUCATION: Must have a Bachelor’s degree in a health-related field of counseling, psychology, social work or other behavioral sciences and at least two (2) years of paid work experience in the behavioral health setting.