TARGETED CASE MANAGER

Citizen-Advocate; City of Ogdensburg (NY); On-site; USD 48,000 - 72,000; Full time

Job summary

Citizen-Advocate in New York seeks a dedicated team member to secure Medicaid and related benefits, interview and screen individuals, and promote community integration and wellness. The role emphasizes advocacy, crisis intervention, and coordination of resources across health and social services.

You will lead in maintaining consumer records, monitor progress with individuals and families, and collaborate with service providers to ensure continuity of care.

Qualifications

• High school diploma or equivalent required.
• Preferred experience with mental health or substance use populations.
• Full-time position with a 40-hour workweek.

Responsibilities

• Secure Medicaid and other relevant benefits for individuals.
• Interview and screen individuals for needs and eligibility.
• Assist individuals in maximizing community integration and normalization.
• Provide leadership in coordinating resources.
• Refer individuals to community and social support services.
• Coordinate transitional care and follow-up from inpatient and other settings.
• Support navigation of complex health care and social service systems.
• Assist individuals and families toward goals and advocacy for services.
• Provide on-site crisis intervention and skill teaching when needed.
• Monitor and follow up contacts and activities (at least annually).
• Ensure services align with treatment plans and wellness goals.
• Monitor progress by collaborating with the individual, family, service providers, and others.
• Consult with collaterals to improve outcomes with client consent.
• Lead collaboration with service providers for continuity of care.
• Prepare and maintain consumer records per procedures.
• Develop new services when needed to meet client needs.
• Report emergencies and concerns to supervisor and seek resolution.
• Perform other duties to meet departmental needs.
• Adhere to agency policies and procedures.

Skills

Confidentiality

Crisis Management

Customer/Client Focus

Problem Solving/Analysis

Time Management

Communication Proficiency

Teamwork Orientation

Technical Capacity

Policy Compliance

Education

High school diploma or equivalent

Job description

Essential Functions (Job Duties)1. Working to secure Medicaid and other relevant benefits.2. Interviewing and screening for individuals needs and program eligibility.3. Assisting individuals in maximizing community integration and normalization.4. Providing leadership in the coordination of resources.5. Referral of individuals to community and social support services.6. Transitional Care and linkage, including follow-up from inpatient and other settings.7. Provide support in navigating complex health care and social service systems.8. Provide individuals and families support toward goals.9. Provide advocacy for needed services.10. Provide on-site crisis intervention and skill teaching when other services are not available.11. Monitor and follow up contacts and other activities (at least one annual monitoring).a. To ensure services are consistent with the individuals’ treatment plans.b. To ensure services are adequately addressing individuals’ needs and wellness recovery goals.12. Monitor progress by collaborating with:a. The individual.b. The individual’s family or collaterals.c. Service providers.d. Other relevant entities or individuals.13. Consulting with collaterals, with clients’ permission, with the goal of improving the individuals’ outcomes while assisting them in addressing their goals.14. Taking the lead role when collaborating with service providers in a coordinated effort to ensure continuity of care for the individual.15. Preparing and maintaining consumer records in accordance with departmental procedures.16. Developing other services to meet clients’ needs when no appropriate services exists, or when existing services are inadequate.17. Reporting to supervisor/manager/director for all emergencies and other concerns and work toward a resolution.18. Other duties as assigned to meet the needs of the consumers and department.19. Adhere to agencies policies and procedures.Competencies1. Confidentiality2. Crisis Management3. Customer/Client Focus4. Problem Solving/Analysis5. Time Management6. Communication Proficiency7. Teamwork Orientation8. Technical Capacity9. Comply with all CABHS policies and proceduresPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Position Type/Expected Hours of WorkThis is a full-time position. 40 hours per weekWorkweek schedule: Schedule determined by supervisor to meet location/departmental needs.Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur.TravelMinimal.Required Education and Experience1. High school diploma or equivalent.2. Work with mental health or substance use populations preferred.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.