Behavioral Health Intake Coordinator

Nationwide Children's Hospital; Columbus (OH); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Nationwide Children's Hospital in Columbus, OH is seeking a Behavioral Health Resource Coordinator to coordinate and assist in providing behavioral health resources to clients and families.

You will screen and triage, refer and schedule services, collect pre-admission data, and work with interdisciplinary teams while maintaining confidentiality and ensuring efficient service capacity using EPIC and NCHBH systems.

Qualifications

• Bachelor's degree in psychology, social work or related field required.
• Behavioral health or customer service experience required.
• Proficiency with EPIC and the NCHBH system preferred.

Responsabilités

• Assist families in determining needed resources through screening and triage.
• Answer questions and provide service referrals and scheduling.
• Gather referral and pre-admission information and enter data.
• Identify emergent or complex cases and seek clinical review.
• Collaborate with interdisciplinary teams to coordinate services.
• Use EMR and scheduling software to assess service demand and capacity.
• Maintain confidentiality of all clinical and admin information.

Connaissances

Customer service

Process improvement

Data entry

Advanced computer skills

EPIC

NCHBH system

Formation

Bachelor’s degree in psychology, social work or related field

Description du poste

Overview:

Job Description Summary:

Coordinates and assists in the provision of Behavioral Health resources and services to clients.

Job Description:

Essential Functions:

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement:

Bachelor’s Degree in psychology, social work or related field, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
• Proficiency with EPIC and the NCHBH system,preferred.

Experience:

Behavioral health or customer service experience, required.

Physical Requirements:

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Standing, Walking

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

(not specified)

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”