Behavioral Health Intake Coordinator & Care Liaison

Aurora Behavioral Health System; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Aurora Behavioral Health System East in Tempe, AZ is seeking an Intake Coordinator for our Patient Services Call Center. This role supports a 138-bed psychiatric inpatient hospital and outpatient program, coordinating referrals and assessments for adolescents and adults.

The ideal candidate will have a background in behavioral health, call center operations, and crisis intervention, with 21+ years of age and ability to pass background checks.

Qualifications

• Bachelors degree in social work or counseling preferred; high school diploma required.
• Knowledge of DSM-V criteria, community resources, assessment and crisis intervention.
• Experience in a behavioral healthcare hospital setting, call center and crisis work is a plus.
• Must be 21 years of age or older.
• Able to pass a background check, drug screen, and fingerprint clearance.

Responsibilities

• Handle all general inquiry calls from potential customers and referral sources.
• Schedule assessments for Tempe and Glendale locations, and/or refer patients to community resources.
• Gather information from callers to complete intake forms to determine level of care or referrals.
• Act as a liaison for hospital referrals transferring for behavioral health inpatient treatment.
• Coordinate care with nursing, medical and other disciplines.
• Must be trained in Suicide Intervention Skills or willing to obtain ASIST certification.

Skills

DSM-V knowledge

Crisis intervention

Assessment skills

Community resources

Call center experience

Team coordination

Education

Bachelor's degree in social work or counseling

High school diploma

Job description

Aurora Behavioral Health System East in Tempe, AZ is seeking an Intake Coordinator for our Patient Services Call Center. This role supports a 138-bed psychiatric inpatient hospital and outpatient program, coordinating referrals and assessments for adolescents and adults.

The ideal candidate will have a background in behavioral health, call center operations, and crisis intervention, with 21+ years of age and ability to pass background checks.