Behavioral Health Front Desk Specialist

Suncoast Community Health Centers Inc.; Ruskin (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers Inc. seeks a Behavioral Health Representative to cover multiple clinic locations, assist with front desk duties, scheduling, and patient intake. You will manage EMR data, referrals, and billing support while delivering compassionate patient service.

The role requires strong communication, organization, and the ability to work in a fast-paced environment with changing staffing levels. Travel to centers may be required, and the position is non-exempt.

Qualifications

• High school diploma or equivalent required.
• At least two years related experience.
• Knowledge of medical and psychological terminology preferred.
• Familiarity with depression assessment and PHQ preferred.

Responsibilities

• Provide coverage for behavioral health representatives at multiple clinic locations.
• Assist with front desk duties—answer phones, check-ins/outs, greet patients, process copays.
• Prepare daily deposits.
• Help patients with scheduling, intake, and questions about behavioral health services.
• Enter accurate patient information into EMR, including new data and updates.
• Coordinate patient referrals to behavioral health program with providers and external services.
• Maintain and update patient records in compliance with privacy regulations.
• Handle data entry, referrals, reports, and pre-authorizations.
• Assist providers by managing schedules, cancellations, no-shows, and rescheduling.
• Serve as liaison between patients and providers for communication and care coordination.
• Verify patient insurance eligibility and benefits for behavioral health services.
• Assist with billing and claims submission with proper documentation.
• Deliver exceptional customer service and address inquiries empathetically.
• Foster a welcoming atmosphere for patients seeking behavioral health services.
• Assist with billing processes and documentation issues to support payments.
• Organize medical forms and update patient summaries at visits.
• Collaborate with clinic staff for continuity of care and administrative efficiency across locations.
• Support team with administrative tasks, including ordering supplies and special projects.
• Perform additional tasks as needed to support the centers.

Skills

Communication

Customer service

Organization

Time management

Analytical skills

Team collaboration

Office equipment

Task prioritization

Stress management

MS Office

EMR software

Education

High School Diploma or equivalent

Tools

None

Job description

Suncoast Community Health Centers Inc. seeks a Behavioral Health Representative to cover multiple clinic locations, assist with front desk duties, scheduling, and patient intake. You will manage EMR data, referrals, and billing support while delivering compassionate patient service.

The role requires strong communication, organization, and the ability to work in a fast-paced environment with changing staffing levels. Travel to centers may be required, and the position is non-exempt.