Behavioral Health Engagement Specialist

TERRO; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) company match

3 weeks PTO

Paid holidays

Health insurance

Dental insurance

Vision insurance

EAP

Tuition assistance

Job summary

Terros Health is hiring an Engagement Specialist at the McDowell Rd location in Phoenix, AZ. You will participate on an interdisciplinary team, completing assessments, service plans, and outreach to support families and individuals with mental health and substance use diagnoses.

Responsibilities include coordinating care with medical and behavioral health providers, conducting outreach for crisis and missed appointments, and ensuring timely documentation of client progress.

Qualifications

• High School diploma or GED or equivalent with 1.5 years of behavioral health experience, or an Associates degree in Medical or Behavioral Health.
• Bachelor’s degree in Behavioral Health or related field is preferred; other bachelor’s degrees acceptable with 1 year behavioral health experience.
• Must meet Terros Health driving and background check requirements and have strong communication skills.

Responsibilities

• Engages as part of an interdisciplinary clinical team to coordinate care for individuals with mental health and/substance use diagnoses.
• Conducts outreach, reviews missed appointments, crisis interactions, and hospital discharges to ensure resources and support are in place.
• Documents client progress and outreach efforts in a timely, professional manner and participates in clinical staffing and case conferences.
• Provides excellent customer service to clients and external partners, including families, agencies, and probation or hospital staff.

Skills

Excellent communication

Non-judgmental listening

Interpersonal skills

Education

High School diploma/GED + 1.5 years behavioral health experience

Associates degree in Medical/Behavioral Health

Bachelor’s degree in Behavioral Health

Bachelor’s degree in any field + 1 year behavioral health experience

Tools

NextGen EMR

MS Office

Job description

Terros Health is hiring an Engagement Specialist at the McDowell Rd location in Phoenix, AZ. You will participate on an interdisciplinary team, completing assessments, service plans, and outreach to support families and individuals with mental health and substance use diagnoses.

Responsibilities include coordinating care with medical and behavioral health providers, conducting outreach for crisis and missed appointments, and ensuring timely documentation of client progress.