Behavioral Health/EAP Consultant II

Elevance Health; Los Angeles (CA); Hybrid; USD 63,000 - 120,000; Full time

Job summary

Elevance Health is seeking a Behavioral Health/EAP Consultant II who provides critical behavioral health and employee assistance services to a large population. This role supports crisis intervention and counseling while requiring a minimum of 5 years of relevant experience and appropriate licensing. Join us in making a positive impact.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Qualifications

• Current unrestricted license in applicable state(s) required.
• Minimum of 5 years of direct psychiatric or substance abuse experience.
• Experience in managed care preferred.

Responsibilities

• Supports EAP service department responding to customer contacts.
• Provides telephone and/or on-site support for crisis intervention.
• Manages shared mailbox for client information.

Skills

Crisis intervention

Assessment

Problem resolution

Substance abuse knowledge

Grief counseling

Workplace problems consulting

Education

High school diploma or equivalent

Current unrestricted license (LPC, LCSW, etc.)

MA/MS preferred

Job description

This role enables associates to work virtually full-time, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Shift: Employees must choose one work shift out of the options below.

Option 1:

Wednesday to Friday: 1:30 AM – 11:00 AM

Saturday: 9:00 AM – 7:00 PM

Holidays as needed

Option 2 (Split Shift):

Thursday to Friday: 7:00 AM – 12:00 PM and 6:00 PM – 11:00 PM

Saturday to Sunday: 8:00 AM – 5:00 PM

Holidays as needed

Option 3 (Split Shift):

Tuesday to Friday: 8:00 AM – 12:00 PM and 7:00 PM – 11:00 PM

Saturday: 9:00 AM – 5:30 PM

Holidays as needed

The Behavioral Health/EAP Consultant II is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.

How You Will Make an Impact

Primary duties may include, but are not limited to:

Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.

Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).

Manages Critical Incident Stress Debriefing requests.

Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.

Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.

Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background. Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Preferred Skills, Capabilities and Experiences:

MA/MS preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $63,080 to $119,520

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Exempt

Anticipated End Date:

2025-07-31

Position Title:

Behavioral Health/EAP Consultant II

Job Description:

Behavioral Health/EAP Consultant II

This role enables associates to work virtually full-time, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Work Shift: Employees must choose one work shift out of the options below.

Option 1:

• Wednesday to Friday: 1:30 AM – 11:00 AM

• Saturday: 9:00 AM – 7:00 PM

• Holidays as needed

Option 2 (Split Shift):

• Thursday to Friday: 7:00 AM – 12:00 PM and 6:00 PM – 11:00 PM

• Saturday to Sunday: 8:00 AM – 5:00 PM

• Holidays as needed

Option 3 (Split Shift):

• Tuesday to Friday: 8:00 AM – 12:00 PM and 7:00 PM – 11:00 PM

• Saturday: 9:00 AM – 5:30 PM

• Holidays as needed

The Behavioral Health/EAP Consultant II is responsible for providing 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives.

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action.

• Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).

• Manages Critical Incident Stress Debriefing requests.

• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.

• Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation.

• Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization.

• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Minimum Requirements:

Requires a HS diploma or equivalent and a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience; or any combination of education and experience, which would provide an equivalent background. Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Preferred Skills, Capabilities and Experiences:

• MA/MS preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $63,080 to $119,520

Locations: California; Minnesota, New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

About the company

Elevance Health, Inc. is an American health insurance provider.

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