Revenue Cycle Specialist

Valley Cities Behavioral Health Care; Federal Way (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, & Vision coverage

Health Savings Account

Agency sponsored retirement plan

Access to Employee Assistance Program

Comprehensive paid time off

Access to training for professional certification

Job summary

Valley Cities Behavioral Health Care is seeking a Revenue Cycle Manager who will manage billing, collections, and revenue processes. This position is essential for ensuring timely and accurate reimbursement for services provided.

The ideal candidate will have an Associate’s degree or equivalent relevant experience, along with proficiency in Microsoft applications and strong communication skills. The role offers an opportunity to contribute to a mission-driven organization dedicated to impactful community behavioral health.

Qualifications

• Experience in non-profit behavioral health outpatient and inpatient billing is required.
• Ability to work under pressure and meet deadlines.
• Accepts accountability and is reliable.

Responsibilities

• Manage all aspects of the revenue cycle from claim submission to reconciliation.
• Review and submit claims ensuring compliance with payer requirements.
• Address customer inquiries and complaints related to billing.

Skills

Proficient computer skills

Excellent verbal and written communication

Ability to work in a team

Stress management

Education

Associate’s degree or three years of relevant experience

Tools

Microsoft Word

Outlook

Excel

Job description

Valley Cities has recently been selected to lead efforts in Washington State to become a Certified Community Behavioral Health Clinic (CCBHC), reflecting compliance with stringent national standards in behavioral health care. This status enables broader service availability, improved integration of mental health and substance use treatment, enhanced crisis intervention capabilities, and ensures services are accessible to all, regardless of financial circumstances.

We are excited about the future ahead. We’re looking for people who want to make a real difference in behavioral health while growing alongside a mission‑driven team. Employees joining Valley Cities at this time will become part of an impactful organization dedicated to advancing community behavioral health, that is grounded in compassion, equity and community impact. Join us to make significant contributions during pivotal moments in the lives of others!

Role Overview:

This position is responsible for managing billing, collections, and revenue processes to ensure timely and accurate reimbursement for services provided.

Key Responsibilities:

• Managing all aspects of the revenue cycle, from claim submission and insurance verifications to collections and reconciliation.
• Perform data entry from source documents into the Electronic Health Record for client services being billed or otherwise reported to commercial third party, contract, State of Washington and King County payors.
• Reviewing and submitting claims accurately, ensuring compliance with payer requirements and coding standards.
• Tracking and following up on unpaid claims, working with payers to resolve denials and rejections in a timely manner.
• Preparing and submitting appeal letters for denied claims, ensuring that all required documentation is included in a timely manner.
• Process incoming mail concerning billing and client statements.
• Post payments to client accounts, perform account research and process daily deposits
• Create scanned copies of all checks, complete deposit slips and perform bank deposits.
• Maintain accurate records of all communications with clients regarding their accounts, including payment agreements, and follow‑up actions.
• Address customer inquiries and complaints related to billing and collections, ensuring a professional and courteous approach.
• Prepare monthly reports on the status of self‑pay overdue accounts and collection efforts to management for collection list approval.
• Assist in training clinical staff in procedures required to maximize reimbursement.
• Maintain knowledge of contract data submission requirements.
• Serve as a liaison between Agency and Contract agencies to maintain requirements.
• Maintain strict confidentiality and security about clinical and financial information.
• Practice and incorporate Quality Improvement principles in daily work activities.

Essential Job Functions:

• Provide back‑up support to others in the department, prepare reports and perform other general administrative duties.
• Maintain required levels of productivity and performance standards.
• Meet all required work deadlines.
• Ensure that supervising manager receives proper and timely information that is relevant to VCCC business.
• Ensure compliance with all state and federal regulations including HIPAA.
• Attend required in‑service training and committee meetings as requested.
• Perform other related duties as assigned.

What We’re Looking For:

Education:

• Associate’s degree or three years of relevant experience.

Experience:

• Non‑Profit Behavioral Health insurance outpatient and inpatient billing
• Proficient computer skills, with knowledge of Microsoft Word, Outlook, and Excel.

Other:

• Pass required background checks.
• Excellent verbal and written communication skills.
• Ability to work in a team environment.
• Ability to meet deadlines, work under pressure and with frequent interruptions.
• Ability to apply common‑sense understanding and logic in day‑to‑day activities.

Intrapersonal Attributes:

• Ability to adapt.
• Accepts accountability
• Reliable
• Stress management.

Why Join Us:

• Medical, Dental, & Vision coverage available for employees, eligible family members and dependents
• Health Savings Account, $2,000 contribution annually, prorated monthly.
• Agency sponsored retirement plan, up to 6% employer contributions, and pre‑tax/Roth available
• Access to Employee Assistance Program (EAP) resources
• Comprehensive paid time off, paid holidays, and extended sick leave options
• Access to Student Loan Forgiveness Programs
• Annual longevity bonuses
• Recognition programs and incentives
• Access to training, supervision, and consultation for professional certification and licensure
• Paid training days and yearly training fund

We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Valley Cities is dedicated to Equal Opportunity Employment.

Valley Cities is proud to be an equal opportunity employer. It is our policy to recruit, hire, train, promote, reassign, compensate, and administer all personnel actions without regard to age, sex, race, color, national origin, ancestry, citizenship, religion, physical or mental disability, marital status, military or veteran status, sexual orientation, gender identity, genetic information, or medical condition including pregnancy. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.

Valley Cities also provides reasonable accommodations to applicants and employees with disabilities and for sincerely held religious beliefs or practices fully required by law. If you would like to request an accommodation, please contact Human Resources .