Behavioral Health Crisis Response Clinician (Non-Police)

Behavioral-Health-Response; St. Louis (MO); On-site; USD 47,000 - 55,000; Full time

Job summary

Behavioral Health Response is seeking a C-NPR to partner with law enforcement and respond to individuals in behavioral health crisis in Missouri. The role emphasizes crisis assessment, referral, de-escalation, and follow-up planning within a trauma-informed framework.

The NPR will respond to 911 calls with a partner, maintain clinical boundaries, document thoroughly, and coordinate with community stakeholders to connect clients with necessary services.

Qualifications

• BA/BS degree in business management, marketing, or other related field.
• Minimum of one year’s sales and/or marketing experience.
• Ability to create, develop and make formal presentations using audio/visual aids.
• Strong verbal, written, and interpersonal communication skills.
• Strong customer service orientation and skills.
• Excellent time management skills, exceptional detail in follow-up, and creative problem-solving skills.

Responsibilities

• Ride along with a partner to respond to 911 calls and/or community encounters with individuals experiencing a behavioral health crisis.
• Respond to calls from JCRU’s 911 Crisis Call Diversion Specialist needs when law enforcement response is not required, but a face-to-face response is warranted.
• Always adheres to all safety protocols and follows JCRU’s procedures/guidance when responding without police presence.
• Participate in cross training with crisis police response C-NPR, law enforcement, and other emergency personnel as required.
• Maintain strong working relationships with law enforcement and other community stake holders.
• Maintain appropriate clinical boundaries and prioritize access to behavioral health services.
• Maintain client centered and community focused approach consistent with behavioral health professional’s ethics and principles.
• Performs high quality clinical triage assessments with excellent customer service skills. Documentation is written in a proficient and professional manner. Using sound clinical judgment develops an individualized, comprehensive treatment plan to assist client in establishing necessary mental health services including provisional diagnosis and thorough suicide risk assessment.
• NPR will complete all necessary documentation within BHR’s electronic records platform and ensures documentation is received by BHR by end of shift. NPR must be proficient in all documentation platforms and aware of account/location specific requirements regarding documentation completion.
• Perform various other duties and functions as required or assigned within area of expertise or scope of the position.

Skills

Sales experience

Marketing experience

Presentation skills

Verbal communication

Customer service

Time management

Education

BA/BS degree in business management, marketing, or related field

Job description

Salary Range: $47,000.00 To $55,000.00 Annually

Position Summary:

The primary goal of this position is to work in partnership with law enforcement and C3RT (Community Centered Crisis Response Team) to respond directly to individuals experiencing a non-violent behavioral health crisis without police presence. A paired team of a masters and bachelor level C-NPR will respond to 911 and other police dispatch calls believed to be related to behavioral health crisis. Working together with law enforcement, the C-NPR will provide effective crisis intervention services including providing crisis assessment and referral services, behavioral health education and support, brief solution-focused treatment, de-escalation, mental health first aid, connecting community members with follow-up services, and transport when needed.

Job Responsibilities:

• Ride along with a partner to respond to 911 calls and/or community encounters with individuals experiencing a behavioral health crisis.
• Respond to calls from JCRU’s 911 Crisis Call Diversion Specialist needs when law enforcement response is not required, but a face-to-face response is warranted.
• Always adheres to all safety protocols and follows JCRU’s procedures/guidance when responding without police presence.
• Participate in cross training with crisis police response C-NPR, law enforcement, and other emergency personnel as required.
• Maintain strong working relationships with law enforcement and other community stake holders.
• Maintain appropriate clinical boundaries and prioritize access to behavioral health services.
• Maintain client centered and community focused approach consistent with behavioral health professional’s ethics and principles.
• Performs high quality clinical triage assessments with excellent customer service skills. Documentation is written in a proficient and professional manner. Using sound clinical judgment develops an individualized, comprehensive treatment plan to assist client in establishing necessary mental health services including provisional diagnosis and thorough suicide risk assessment.
• NPR will complete all necessary documentation within BHR’s electronic records platform and ensures documentation is received by BHR by end of shift. NPR must be proficient in all documentation platforms and aware of account/location specific requirements regarding documentation completion.
• Perform various other duties and functions as required or assigned within area of expertise or scope of the position.

Education, Experience, Skills Required, and Professional Characteristics:

• BA/BS degree in business management, marketing, or other related field.
• Minimum of one year’s sales and/or marketing experience.
• Ability to create, develop and make formal presentations using audio/visual aids.
• Strong verbal, written, and interpersonal communication skills.
• Strong customer service orientation and skills.
• Excellent time management skills, exceptional detail in follow-up, and creative problem-solving skills.

At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma informed agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.

Behavioral Health Response is an equal opportunity employer and considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, national origin, or any other legally protected status.