EAP Clinical Consultant

Lyra Health; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Equity in the company through RSUs

Paid parental leave

401K retirement benefits

Monthly tech allowance

Job summary

Lyra Health is seeking a Clinical Care Navigator on the Organizational Services Team to support companies and their employees during moments of challenge, change, and crisis. You will be the first clinical point of contact for HR, ER, and Benefits, delivering expert consultation and coordinating critical incident responses while guiding employees to appropriate care.

This full-time role requires strong clinical judgment, excellent communication, and the ability to work evenings across US time

Qualifications

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required
• Certified Employee Assistance Professional (CEAP)
• Two years post-license experience (EAP/clinical call center experience preferred)
• Experience managing high-risk clinical situations (e.g., suicidality) and CISD coordination

Responsibilities

• Provide clinical consultation to leaders, HR, and ER teams on behavioral health concerns and appropriate support
• Coordinate and facilitate responses to critical incidents, including logistics and follow-up care
• Deliver discreet, high-touch clinical support to executives and VIP employees
• Respond to calls and emails from HR/ER/benefits leaders with clinical expertise
• Reach out to high-risk or crisis employees, offering in-the-moment support and safety planning
• Collaborate with internal departments to ensure coordinated services
• Maintain confidential records in HIPAA-compliant systems
• Identify barriers to clinical care and connect clients to Lyra’s resources

Skills

Clinical consultation

CISD coordination

High-risk crisis management

Executive support

Team collaboration

Education

Master’s degree in clinical social work

LCSW or equivalent licensure

Tools

Lyra software

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

As a Clinical Care Navigator on the Organizational Services Team, you’ll be doing meaningful, high-impact work supporting companies and their employees through moments of challenge, change, and crisis. You’ll be the first clinical point of contact for HR, ER, and Benefits teams reaching out for expert guidance, and you’ll coordinate thoughtful, timely support for employees navigating behavioral health concerns. You won’t be providing ongoing therapy, you’ll use your clinical skills to offer expert consultation, coordinate critical incident responses, and proactively reach out to employees in crisis. Your work will help ensure safety and connection to high-quality care.

This role may be for you if you’re an excellent communicator, confident in your clinical judgment, and passionate about making behavioral health more accessible in the workplace. You thrive in a fast-paced environment, can shift seamlessly between support calls and consultation, and have a strong sense of professional presence when working with VIPs and organizational leaders. If you’re someone who finds purpose in showing up for people at pivotal moments and helping them get to the right care at the right time, this role could be a great fit.

You must be able to work one of the following shift(s):Tuesday - Saturday 1:00 PM - 9:30 PM PST / 2:00 PM - 10:30 PM MST: / 3:00 PM - 11:30 PM CST: / 4:00 PM - 12:30 AM EST

Requirements

• Manager Consultations: Provide clinical consultation and guidance to leaders, HR, and ER teams on employee behavioral health concerns, workplace dynamics, and appropriate support strategies.


• Critical Incident Stress Debriefing (CISD) Coordination: Coordinate and facilitate responses to critical incidents, including identifying appropriate responders, organizing logistics, and conducting follow-up care outreach.


• Leadership level support: Deliver discreet, high-touch clinical support to executives and VIP employees, ensuring timely and sensitive handling of complex concerns


• Inbound Organizational Support: Respond to calls and emails from company representatives (HR, ER, benefits leaders) with clinical expertise and Lyra resource guidance


• Proactive Outreach: Reach out to employees identified as high-risk or in crisis, offering in the moment support, risk assessment, safety planning, and care navigation to ensure connection to care


• Collaboration: Partner with internal departments such as Customer Success, Workforce Transformation, operations, and clinical leadership to ensure seamless coordination of services and alignment with contractual commitments


• Documentation: Maintain accurate, timely, and confidential records of all interactions in compliance with HIPAA and Lyra protocols


• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences


• Independently manage a caseload of complex, multi-need clients

Qualifications

Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered

Certified Employee Assistance Professional (CEAP)

preferredMust have two years post license experience (EAP/clinical call center experience preferred or organizational consulting)

Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting), CISD coordination, working with HR/ER and/or corporate leadership teams

Must be a full time resident of the United States; work cannot be completed from outside the United States.

$38.65 - $38.65 an hour

Pay and Benefits

As a full-time Organizational Services Clinical Care Navigator, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $38.65 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

The base rate is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)


• Lyra for Lyrians; coaching and therapy services


• Equity in the company through discretionary restricted stock units


• Competitive time off with pay policies including vacation, sick days, and company holidays


• Paid parental leave


• 401K retirement benefits


• Monthly tech allowance


• We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

We can’t wait to meet you.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.

By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra HealthWorkforce Privacy Notice. Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please contact more information about how we use and retain your information, please see ourWorkforce Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.