Clinical Care Navigator- Part Time

Lyra Health; United States; Remote; USD 53,244; Part time

Job summary

A mental health solutions provider is seeking a Clinical Care Navigator to support clients with behavioral health issues through phone and email. This part-time role involves crisis management, connecting clients with mental health resources, and requires a Master’s degree in clinical social work or equivalent. The ideal candidate will have experience in psychiatric intake and managing high-risk situations. Compensation is $38.65 per hour, and bilingual candidates are preferred. Work must be performed from within the United States.

Qualifications

• Master's degree in clinical social work or equivalent; LCSW or equivalent required.
• Two years psychiatric intake and assessment experience needed.
• Experience managing high-risk clinical situations is essential.

Responsibilities

• Manage client crises using evidence-based interventions.
• Identify roadblocks to treatment and assist clients in accessing care.
• Manage a caseload of complex, multi-need clients independently.

Job description

Base pay range

$38.65/hr - $38.65/hr

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer‑reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform combining the highest‑quality care and technology solutions.

About The Role

As a Clinical Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in‑the‑moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high‑quality, evidence‑based providers and facilities. This position does not involve providing in‑person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.

This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.

You must be able to work one the following shift(s): Monday‑Friday 9:00am - 1:00pm PT

Responsibilities

• Using evidence‑based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de‑escalation with the goal of connecting the client to treatment
• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
• Independently manage a caseload of complex, multi‑need clients

Qualifications

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor’s degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
• Must have two years psychiatric intake, assessment RB, other related experience
• Must have two years post license experience (EAP/clinical call center experience preferred)
• Significant experience managing high‑risk clinical situations (e.g., suicidality, mandated reporting)
• Bilingual, Spanish‑speaking candidates strongly preferred (but not required)
• Must be a full time resident of the United States; work cannot be completed from outside the United States

Pay And Benefits

As a part‑time Clinical Care Navigator, you will be employed by Lyra Health, Inc. The anticipated base rate for this part‑time position is $38.65 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job‑related factors, including but not limited to your skills, qualifications, experience and location.

Seniority level: Entry level

Employment type: Part‑time

Legal and Privacy Statement

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [e-mail]. For more information about how we use and retain your information, please see our Workforce Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.