Behavioral Health Clinical Coordinator

Ritter Center; San Rafael (CA); On-site; USD 41,000 - 44,000; Full time

Job summary

Ritter Center in San Rafael, CA is seeking a Behavioral Health Clinical Coordinator to support coordinated, patient-centered care within the Behavioral Health Team. This full-time, non-exempt role reports to the Clinical Director and works from the main Campus, handling front-office operations, referrals, insurance verification, and scheduling with a focus on compassionate, culturally responsive service.

You’ll manage referrals from start to finish, coordinate with providers and case managers,

Qualifications

• Three (3) years of multi-line telephone experience and/or experience as medical receptionist with scheduling and telephone experience.
• At least three (3) years of experience in a healthcare setting including experience in private practice, or a Community Health Center, is preferred
• Experience serving as a patient advocate, working effectively with diverse populations, demonstrating cultural responsiveness, and providing high-quality customer service.

Responsibilities

• Front Office: manage patient flow, answer clinic calls, schedule and document visits.
• Enter patient data into EHR/SmartCare and verify insurance eligibility.
• Coordinate referrals and arrange transportation as needed.
• Maintain HIPAA compliance and patient confidentiality.

Skills

Multi-line phone

Healthcare experience

Customer service

Bilingual Spanish/English

Education

High school diploma or GED

Tools

EClinicalWorks

SmartCare

Microsoft Office

Job description

ABOUT RITTER CENTER

For over 40 years, Ritter Center has been dedicated to preventing and resolving homelessness and improving the health, dignity, and well-being of people living in poverty in Marin.

When you join Ritter Center, you join a highly trained staff that combines national clinical best practices with a whole-person care approach to solving each person’s medical and mental health, housing, and food needs.

We are growing to meet the needs of our community. We are looking for staff who are ready for a career with a mission-driven organization, want to be valued, have diverse experience, and have compassion. If this sounds like you, we would love to have you join us!

CURRENT OPENING

Behavioral Health Clinical Coordinator

Full Time, Non-Exempt position.

Hourly Pay: $30-$32 per hour

All positions at Ritter Center require a background check and Livescan fingerprinting.

Please visit our jobs page on our website for a complete list of our employee benefits.

Ritter Center is currently recruiting a Behavioral Health Clinical Coordinator for our Behavioral Health Team. This full-time, non-exempt position reports to the Clinical Director based in San Rafael, CA; the role operates out of our main Campus.

Please find the full job description below.

Position Description

The BH Clinical Coordinator supports coordinated, patient-centered care for Ritter Health Center patients by managing behavioral health front-office operations, referrals, and communication among patients, providers, case managers, and outside agencies. Serving as a culturally responsive point of coordination, the position assesses patient needs, helps develop care plans that extend beyond the primary care visit, and facilitates communication among the clinicians and agencies involved in each patient’s care. The position also registers patients, verifies insurance eligibility, scans identification and incoming faxes into the electronic health record, collects insurance copayments, and provides scheduling and other administrative support to the Clinical Director.

Essential Job Duties and Responsibilities

• Clinical Front Office (40%)
• Admit patients to the Behavioral Health Department and maintains patient flow.
• Help to answer incoming clinic calls and related administrative and paperwork duties to ensure efficient check in and check out processes including scheduling and documentation.
• Enter patient clinical and non-clinical information into electronic health records system (EClinicalWorks) and SmartCare systems (insurance cards, registration form, ID, referral reports, etc) in appropriate sections of patient charts and keep patient charts in proper order.
• Proactively work with the Clinical Director to resolve any technical or flow issues regarding referrals and front office.
• Demonstrate appropriate judgment skills to be able to make independent clinical decisions in routine patient care matters, escalating to appropriate provider(s) as needed
• Provide warm greetings and top-tier customer service to every patient.
• Check in and collect appropriate documentation from patients.
• Schedule patient appointments and procedures according to established policies and protocols.
• Understand HMO, PPO, Medicare, and Medi-Cal insurance plans to collect appropriate out-of-pocket expenses for patients.
• Utilizing the eCW EHR system, file records (insurance cards, registration form, ID, referral reports, registration packets, and ROI'S, etc.) in appropriate sections of patient charts and keeping patient charts in proper order.
• Understand HIPAA and 42 CFR Part 2 to maintain patient confidentiality and privacy.
• Meet with supervisor; attend staff meetings, and training as scheduled.
• Screen patients for entrance to therapy, psychiatric, and substance use services including gathering all registration/intake paperwork.
• Review Substance Use billing each month, identify and document discrepancies, and report errors promptly to the appropriate team members for correction.

Referral Coordination (50% time)

• Manage and coordinate all referrals generated in Ritter Health Center from start to finish. This will include sending referrals to specialists, ensuring their receipt, informing patients and case managers of referrals, and following up to see such appointments are kept
• Request medical records from specialty offices and ensures referring provider reviews are received prior to scanning records into EHR system
• Facilitate transportation for patients as needed through our transportation partner (i.e. Uber health, Vivalon, Partnership.)
• Screens individuals physical, psychosocial, and emotional needs to inform the care needed in each case.
• Partner with key individuals in assisting patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, medical insurance enrollment, transportation services, or prescription assistance)
• Plan, teach, and coordinate medical care to promote improvement/recovery
• Demonstrate appropriate judgment skills to be able to make independent clinical decisions in routine patient care matters

Administrative Assistance for Clinical Director (10%)

• Provide administrative support, to include calendar management (scheduling, prioritizing, etc), coordination of team meetings, expense management, and support of internal department organization.
• Support Clinical Director with filing, general paperwork administration, including completing forms, purchase orders, and submittal of agency requests.
• Work alongside other functional and Executive Admin to ensure consistency and efficiency. Proactively identify process flows which could be improved upon and maintain an active presence in Admin meetings.
• Interact with other departments to conduct special projects and assignments effectively and efficiently.
• Other roles and tasks as assigned.

Minimum Qualifications

• Three (3) years of multi-line telephone experience and/or experience as medical receptionist with scheduling and telephone experience.
• At least three (3) years of experience in a healthcare setting including experience in private practice, or a Community Health Center, is preferred
• Experience serving as a patient advocate, working effectively with diverse populations, demonstrating cultural responsiveness, and providing high-quality customer service.
• High school diploma or GED
• Ability to work in a team-oriented environment with staff with different work and communication styles
• Strong problem-solving skills, and ability to be flexible and adaptive to change.
• Understand HMO, PPO, Medicare and Medi-Cal insurance plans
• Knowledge of managed care, ICD-9, ICD-10 and CPT codes is preferred
• Excellent organization skills and ability to multitask and juggle multiple priorities
• Ability to remain flexible and responsive when changes occur in patient activity and workload
• Demonstrated ability to take initiative, prioritize tasks, and follow through on responsibilities with minimal supervision.
• Excellent computer skills; strong proficiency with Microsoft Office
• Resourcefulness in problem solving
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
• Excellent verbal, written, and interpersonal skills. Ability to foster an environment for open communication and collaborative practice
• Bilingual in Spanish and English preferred

Responsibilities of all Ritter Center Employees

1. Demonstrates a clear understanding of the mission, purpose and philosophy of Ritter Center.

2. Places needs of the patient first at all times. Care management and service delivery are developed with the goals of the patient’s healing and support in mind.

3. Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty.

4. Takes initiative and responsibility for decisions as an individual. Communicates information effectively both verbally and in writing.

5. Maintains confidentiality of all agency and patient related information. Protects patient rights as defined in the patient Bill of Rights.

Physical Demands

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee may be required to sit for extended periods; speak, hear, write, and operate a keyboard; and have sufficient visual acuity to read small print and use a computer monitor. The employee may also be required to reach overhead and lift boxes weighing no more than 30 pounds. The position requires interaction with clients, volunteers, and visitors both indoors and outdoors.

Work Environment

The work environment characteristics described here are representative of those of a social services agency. Ritter Center's facilities are smoke-free.

Employment Practices

Ritter Center is an Equal Opportunity institution and does not discriminate against any person in employment or in admission, treatment, or participation in its programs and benefits on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.