Behavioral Health Client Services Coordinator

Black Women's Mental Health Institute; Calhoun (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Black Women's Mental Health Institute seeks a Client Support Specialist to serve as the primary contact for individuals seeking counseling and behavioral health services. The role involves managing inbound communications, verifying client information, and coordinating appointment scheduling across home, office, and community-based care.

You will collaborate with clinicians and community partners to support referrals, maintain accurate documentation, and protect client confidentiality while

Qualifications

• Excellent communication and client support skills.
• Attention to detail for documentation and confidentiality.
• Ability to coordinate across teams and settings with empathy.

Responsibilities

• Handle calls and client inquiries.
• Schedule and coordinate appointments.
• Verify information and support referral processes.
• Work with clinicians and community partners.
• Ensure accurate documentation and client confidentiality.
• Deliver compassionate, client-centered support.

Skills

Communication

Client support

Documentation

Confidentiality

Coordination

Job description

Client Support Specialist (Behavioral Health)

Serve as a primary contact for children, adults, and families seeking counseling and therapeutic services. Manage inbound communications, verify client information, and coordinate appointment scheduling for in-home, in-office, and community-based care.

Collaborate with clinicians and community partners to support referrals and ensure seamless access to mental and behavioral healthcare services. Maintain accurate, complete documentation while protecting client confidentiality. Provide compassionate, client-centered support focused on improving service access and outcomes.

Key Responsibilities

• Handle calls and client inquiries
• Schedule and coordinate appointments
• Verify information and support referral processes
• Work with clinicians and community partners
• Ensure accurate documentation and client confidentiality
• Deliver compassionate, client-centered support

Qualifications & Skills

Strong communication and client support skills; attention to detail for documentation; knowledge of confidentiality requirements; ability to coordinate across teams and service settings with empathy and professionalism.