Behavioral Health Client Services Coordinator

Rosaires Care; Dalton (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Rosaires Care in Dalton, GA is seeking a Client Support Specialist (Behavioral Health) to serve as the primary point of contact for children, adults, and families seeking counseling and therapeutic services.

You will manage client communications, schedule appointments, verify information, coordinate access to in-home, in-office, and community-based care, and safeguard privacy while collaborating with clinicians and partners.

Qualifications

• Strong communication and customer service skills.
• Comfort working with diverse individuals and sensitive behavioral health needs.
• Detail-oriented with the ability to manage records and verification tasks accurately.
• Ability to collaborate effectively with clinicians, partners, and internal teams.
• Commitment to client-centered support and confidentiality.

Responsibilities

• Handle inbound calls and client inquiries with empathy and professionalism.
• Schedule appointments and coordinate service logistics.
• Verify client information and support intake processes.
• Facilitate referrals and coordinate with clinicians and community partners.
• Maintain accurate documentation to support care delivery.
• Protect client confidentiality and follow privacy requirements.

Skills

Communication skills

Customer service

Empathy

Detail oriented

Collaboration

Job description

Client Support Specialist (Behavioral Health)

Serve as a primary point of contact for children, adults, and families seeking counseling and therapeutic services. Manage client communications and help coordinate access to care across in-home, in-office, and community-based settings.

Key Duties

• Handle inbound calls and client inquiries with empathy and professionalism.
• Schedule appointments and coordinate service logistics.
• Verify client information and support accurate intake processes.
• Facilitate referrals and coordinate with clinicians and community partners.
• Maintain accurate, complete documentation in support of care delivery.
• Protect client confidentiality and follow privacy requirements.

Qualifications & Skills

• Strong communication and customer service skills.
• Comfort working with diverse individuals and sensitive behavioral health needs.
• Detail-oriented with the ability to manage records and verification tasks accurately.
• Ability to collaborate effectively with clinicians, partners, and internal teams.
• Commitment to client-centered support and confidentiality.