Behavioral Health Case Manager & Care Coordinator

Pyramid Healthcare; Dallas (Luzerne County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

Life Insurance

Paid Time Off

401(k) with Company Match

Tuition Reimbursement

Employee Recognition Programs

Referral Bonus opportunities

And More!

Job summary

Pyramid Healthcare is seeking a Case Coordinator to support clients and families through the behavioral health continuum, coordinating appointments, referrals, transportation, discharge planning, and team communication.

The role emphasizes engagement, continuity of care, and collaboration with clinicians, with duties including aftercare planning and documentation in the electronic health record. Monday–Friday work hours apply.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a drug and alcohol or mental health setting preferred.

Responsibilities

• Coordinate client engagement through appointments, schedules, meetings, and aftercare planning in collaboration with the interdisciplinary treatment team.
• Coordinate communication with referral sources and outside providers through professional communication, assessment of client needs, and documentation throughout the client's course of treatment.
• Coordinate communication regarding utilization review, legal matters, employment needs, and other external resources as appropriate.
• Coordinate client transportation needs.
• Provide individual case coordination sessions.
• Assist in developing and implementing individualized aftercare plans, including referrals and communication with community providers.
• Facilitate or assist with psychoeducational groups and other engagement activities supporting clinical treatment.
• Participate in interdisciplinary treatment team meetings and maintain collaborative communication with counselors and treatment team members.
• Document client, family, referral source, and outside provider contacts in the electronic health record in accordance with program, regulatory, and documentation standards.
• Collaborate with Client Navigation and other internal departments to coordinate aftercare services and continuity of care.
• Provide onsite support for Enhanced Outpatient Sessions (EOS) appointments, as applicable.
• Participate in required corporate, program, and professional development training.
• Must exercise discretion and maintain confidentiality with regard to all company information.
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Skills

Communication skills

Crisis management

Time management

Confidentiality

EHR and MS Office proficiency

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR) software

Microsoft Office

Job description

Pyramid Healthcare is seeking a Case Coordinator to support clients and families through the behavioral health continuum, coordinating appointments, referrals, transportation, discharge planning, and team communication.

The role emphasizes engagement, continuity of care, and collaboration with clinicians, with duties including aftercare planning and documentation in the electronic health record. Monday–Friday work hours apply.