Behavioral Health Case Manager

Blue Ridge Community Health Services, Inc.; North Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading nonprofit health organization seeks a Behavioral Health Case Manager to join their team in North Carolina. This role involves providing essential case management services to support clients in achieving independence, coordinating care between agencies, and promoting access to mental health and substance use services. The ideal candidate will have a bachelor’s degree and experience in case management, with strong communication skills and a commitment to compassionate care.

Benefits

Competitive benefits plan

403(b) retirement account with company matching

Flexible work schedules

Tuition reimbursement program

Mental health resources

Qualifications

• Bachelor’s degree required.
• Minimum one year of case management experience.
• Qualified Mental Health Professional preferred.

Responsibilities

• Provide case management services and support participants.
• Assist with access to mental health services.
• Utilize electronic medical records for case management.

Skills

Communication

Interpersonal skills

Organization

Problem-solving

Education

Bachelor’s degree in education, behavioral, social, or mental health

Tools

Microsoft Office Programs

Job description

Overview

Blue Ridge Health is currently seeking a Behavioral Health Case Manager to be a part of our Behavioral Health Team in Waynesville, NC.

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!
• Flexible Work Schedules Considered
• Needs Accommodations Programs
• Mental Health Resources
• Telework Opportunities Considered
• Tuition Reimbursement Program

What You'll Do:

The case manager will provide case management services and support for participants to increase the client’s ability to successfully navigate their lives as independently as possible. This will include making home and community visits to assist consumers with access to, and engagement in, necessary mental health/substance use (MH/SU) services, care coordination between two or more agencies, including medical and non-medical providers; basic needs (housing, food and nutrition, transportation) or skill Development (including self, interpersonal, and crisis management). Other responsibilities include:

• Assist individuals in processes that facilitate their independence.
• Assist individuals in completing activities to ensure that basic needs are being met
• Utilize the referral tracking and service criteria to initiate and monitor service referrals.
• Utilize electronic medical records, including taking effective case-notes, tracking case management efforts, reporting NOMS surveys at the expected intervals, and outcome driven data collection (including participant self-report)
• Organize mailings and make outreach phone calls to participants, local service providers, government agencies, non-profits, school administration and others.
• Plan, facilitate and attend informational meetings and public events that will assist in supporting participants.
• Work with local community service providers and agencies to build partnerships that benefit participants.
• Participate in all required professional development and program meetings.
• Maintain youth/family/individual confidentiality and obtain appropriate release of information.
• Be willing to utilize a flexible schedule that may include evenings and weekends, meetings at schools, public places, or in participant homes.

What We're Looking For:

• Bachelor’s degree in education, behavioral, social, or mental health, public health/administration, counseling, and/or social work required.
• Minimum one-year experience conducting case management-related activities with the identified population.
• Qualified Mental Health Professional (QMHP) or Peer Support Specialist (PSS) preferred.
• Proficiency in Microsoft Office Programs is required
• Ability to use person-first recovery and resiliency language.
• Ability to work with community members and community agencies to facilitate collaboration and cooperation.
• Ability to establish relationships with those receiving services with compassion and respect.
• Empowering individuals/families to make choices and engage in their own case management whenever possible.
• Demonstrate excellence in follow-through and tenacity with hard-to-reach populations.
• Ability to maintain neutrality, patience, and non-judgmental attitude in sensitive and stressful situations.
• Demonstrate belief in a recovery focused, trauma informed, strengths-based approach to treatment, whole person and family care.
• Experience in evidenced based practices.
• Strong communication, interpersonal and writing skills.
• Highly organized, detail oriented multi-tasker with demonstrated experience working as a highly effective member of a diverse team.
• Proactive and creative individual with the ability to think outside the box.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.