Case Management Specialist – Non-Bilingual

Jobtailor; Merced (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in California seeks a dedicated Care Manager to maintain caseloads, promote health goals, and support multidisciplinary teams. You will use evidence-based and relationship-based approaches to enhance member engagement and care continuity.

The role requires telephonic outreach, collaboration with nurse and behavioral health teams, and coordination of care plans. Strong empathy and technology comfort are essential.

Qualifications

• 1+ years of general work experience (case management preferred).
• You are physically located in California.
• Strong understanding of cultural fluency.
• High degree of empathy.
• Ability to work collaboratively in a multidisciplinary team.
• An eye for optimization.
• Organizational skills.
• Ability to remain patient when faced with adversity.
• Strong technical skills and comfort with technology innovation; CRM databases, basic Excel, Word, email, and video conferencing.
• A valid driver’s license and auto liability insurance.

Responsibilities

• Maintain ongoing caseload of individuals through evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Skills

Case management

Cultural fluency

Empathy

Team collaboration

CRM proficiency

Tools

CRM Databases

Excel

Word

Email

Video conferencing

Job description

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals’ continuation with the program
• Assists individuals in securing connection to community supports
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Requirements

• 1+ years of general work experience (Case Management preferred)
• You are physically located in California
• Strong understanding of cultural fluency
• High degree of empathy
• Ability to work collaboratively in a multidisciplinary team
• An eye for optimization
• Organizational skills
• Ability to remain patient when faced with adversity
• Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing
• A valid driver’s license and auto liability insurance

Core Competencies

Demonstrates expertise in case management and health goal facilitation, utilizing evidence-based approaches and relationship-based strategies to support individuals in achieving wellness objectives. Proficient in collaboration with multidisciplinary teams and community resources to enhance member engagement and care continuity.

Highest-signal resume keywords

• Case Management Experience
• Cultural Fluency
• Empathy
• Collaboration in Multidisciplinary Teams
• Technical Proficiency with CRM Databases

ATS Optimization Keywords

Hard Skills

• Health Goal Identification
• Evidence-Based Approaches
• Care Plan Development
• Metrics Compliance
• Barrier Identification
• Community Support Navigation

Soft Skills

• Organizational Skills
• Patience Under Adversity
• Relationship Building

Certifications & Qualifications

• Valid Driver’s License
• Auto Liability Insurance

Industry Keywords

• Health Action Plan
• Shared Care Plan
• Enhanced Care Management
• Telephonic Outreach
• Social Support Navigation

Tools & Technologies

• CRM Databases
• Excel
• Word
• Email
• Video Conferencing