Behavioral Health Case Manager

Vista Village; Columbus (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical and dental insurance

Retirement plan with employer contrib.

Public Service Loan Forgiveness

Annual continuing education allowance

Job summary

Vista Village in Columbus, OH seeks a compassionate Case Manager to support participants in a Christian faith-based transitional housing program. You will assess needs, develop service plans, coordinate community resources, and document progress with a person-centered, trauma-informed approach.

The role emphasizes advocacy, collaboration, and meeting benchmarks, with a schedule Monday–Thursday and Friday half-day; compensation ranges $50,000–$60,000, plus benefits and ongoing training.

Qualifications

• Bachelors or equivalent experience in social services or housing
• Experience in case management or behavioral health settings preferred
• Experience with homelessness, mental health, or substance use disorders preferred
• Knowledge of local community resources and behavioral health systems preferred
• Strong written and verbal communication with accurate documentation
• Valid driver's license and reliable transportation

Responsibilities

• Conduct intake and bio-psychosocial assessments and orient participants to program requirements
• Develop, implement, and update individualized service plans
• Help participants set realistic goals and identify steps to achieve them
• Conduct routine counseling sessions with assigned caseload
• Document progress toward program benchmarks and prepare notes and plans
• Connect participants with community resources, benefits, housing, employment, and education
• Maintain confidential case files and required documentation
• Facilitate life-skills sessions and psychoeducational activities as needed
• Advocate for participants and promote self-sufficiency and accountability
• Participate in team meetings, case consultations, and program reporting
• Perform other duties related to participant support and operations

Skills

Communication skills

Documentation

Team collaboration

Crisis intervention

Education

Bachelor's degree in social work or related field

Equivalent experience considered

Tools

Case management software

Office software

Job description

Vista Village is a Christian faith-based 501(c)(3) nonprofit providing transitional housing and supportive services to help participants build stability and long-term independence. Our program combines safe, structured housing with individualized case management, life-skills development, and a clear pathway toward self-sufficiency.

Vista Village is seeking a compassionate, dependable, and highly organized Case Manager to work directly with program participants throughout their time in our program. The Case Manager assesses participant needs, develops and updates individualized service plans, connects participants to community resources, and supports participants in meeting the goals and benchmarks tied to program advancement.

The ideal candidate builds trusting relationships, communicates effectively, maintains professional boundaries, and is committed to providing respectful, person-centered, trauma-informed, and strengths-based services.

Key Responsibilities:

• Conduct intake and bio-psychosocial assessments for new participants and orient them to program requirements and expectations.
• Develop, implement, and regularly update individualized service/case management plans.
• Help participants set realistic goals and identify practical steps toward achieving them.
• Conducts routine individual counseling sessions with assigned caseload. These sessions may include the following tasks: completion of progress report, treatment planning, goal setting, crisis intervention, behavioral adjustment sessions, linkage with specialized outpatient therapists or AOD treatment providers, financial coaching and exit planning.
• Track and document participant progress toward program benchmarks—including financial accountability, community adherence, employment stability, and case management plan adherence—and provide accurate, concise, and timely narratives for progress notes, treatment plans, behavior management programs, discharge planning, and other required documentation.
• Connect participants with community resources, public benefits, healthcare, housing, employment, education, and other supportive services.
• Maintain accurate, timely, and confidential case files, progress notes, and required program documentation.
• Facilitate or co-facilitate life-skills sessions, goal-setting meetings, and psychoeducational group activities as needed (e.g., financial literacy, employment readiness, healthy relationships).
• Advocate for participants while encouraging self-sufficiency, accountability, and personal responsibility.
• Participate in team meetings, case consultations, staff training, program planning, and compilation of data and program reporting functions.
• Perform other duties related to participant support and program operations as assigned.

Preferred Qualifications

• Bachelor's degree in social work, human services, psychology, or a related field strongly preferred; equivalent experience considered.
• Experience in case management, social services, behavioral health, or housing services preferred.
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders strongly preferred.
• Knowledge of local community resources and behavioral health systems preferred.
• Strong written and verbal communication skills, with the ability to maintain clear, accurate documentation.
• Comfortable using standard office and case management software.
• Valid driver's license, reliable transportation, and proof of auto insurance

Schedule & Compensation

This is a full-time, salaried position. The preferred schedule is Monday through Thursday, 11:00 a.m. to 7:00 p.m., and Friday, 9:00 a.m. to 3:00 p.m. Occasional flexibility for evening, weekend, or on-call coverage may be needed to support participant crises or program events. Compensation ranges from $50,000 to $60,000 and will be based on experience and qualifications.

• Generous paid time off and paid holidays
• Medical and dental insurance
• Retirement savings options with employer contributions
• Public Service Student Loan Forgiveness eligibility
• Ongoing training and professional development opportunities
• Annual allowance for continuing education

Vista Village is committed to creating a welcoming, respectful workplace and encourages qualified candidates from all backgrounds to apply. Vista Village is an equal opportunity employer.