Behavioral Health Care Navigator & Medical Assistant

Bucksport Regional Health Center; Maine; On-site; USD 42,000 - 56,000; Full time

Job summary

Bucksport Regional Health Center seeks a Behavioral Health Coordinator/Integration Assistant to support Behavioral Health Counselors with scheduling, records creation, patient check-in/out, and preparation of counseling reports. The role involves direct interaction with patients and facilitating integration between medical, dental, and behavioral health services in a community health setting.

Responsibilities include coordinating appointments, handling referrals, updating EMR, assisting

Responsibilities

• Schedules patient appointments for behavioral health using computer system; reschedules appointments as needed.
• Processes internal and external referrals to services including providing patient orientation and assisting in case assignment.
• Provides patient education as appropriate to the situation.
• Assist in the preparation of the behavioral health office for the day; maintains safe, clean, and organized working environment by complying with procedures, rules, and regulations.
• Prepares treatment rooms for patient by adhering to prescribed procedures and protocols.
• Greets and escorts patient to treatment room, updates medical history, takes vitals and records information in preparation for exam.
• Assists provider with routine physicals, minor surgical procedures, and other services as needed; administers vaccines, draws blood, administers electrocardiographic tests, and performs urine dipstick and other laboratory tests as directed.
• Protects patients and employees by adhering to infection‑control policies and protocols
• Assists in maintaining the EMR and internal communications within.
• Assist provider with documentation from patient screenings in the EMR to include functionality codes, CPT codes, and ICD conversions, and billing authorizations for Behavioral Health.
• Advances integration efforts by direct communication with medical and dental staff on a case specific basis.
• Serves as the central point for the Behavioral Health team communication and therefore, communicates with all patients, staff, and visitors professionally and efficiently.
• Assists Behavioral Health staff with clerical tasks, such as copying, filing, faxing, mailing etc.
• Mails information to new and existing patients.
• Prepares monthly reports as requested.
• Assists in tracking outcome and Quality measures including ORS and SRS.
• Conducts follow‑up phone calls to patients to assist in re‑scheduling or engaging.
• Is available to directly assist patients of this service to ensure their satisfaction and understanding of the services intended and delivered.

Job description

Bucksport Regional Health Center seeks a Behavioral Health Coordinator/Integration Assistant to support Behavioral Health Counselors with scheduling, records creation, patient check-in/out, and preparation of counseling reports. The role involves direct interaction with patients and facilitating integration between medical, dental, and behavioral health services in a community health setting.

Responsibilities include coordinating appointments, handling referrals, updating EMR, assisting