Behavioral Health Care Navigator & Care Coordinator

Ponca City Development Authority; Oklahoma; On-site; USD 34,000 - 42,000; Full time

Job summary

Kaw Nation seeks a Behavioral Health Care Navigator in Newkirk, OK. The role supports patients by scheduling, updating records, and coordinating referrals while maintaining confidentiality and HIPAA compliance.

The position requires a high school diploma or GED with healthcare office experience, excellent communication, and solid computer skills. Local candidates preferred; regular full-time employment with the Kaw Nation Health Director as supervisor.

Qualifications

• Requires HS diploma or GED with 2 years in a clinical/physician office setting.
• Strong reading, writing, and speaking communication skills.
• Ability to multitask and work with minimal supervision.
• Proficient computer skills.
• Knowledge of comprehensive health programs, standards, practices, and procedures.

Responsibilities

• Answer phones, check patients in and out, and schedule appointments.
• Review patient registration data to update and correct patient information.
• Schedule, coordinate, and facilitate referrals to and from facility.
• Ensure Clinic and outside facilities receive test results, reports, notes, and documentation of care.
• Monitor and evaluate services; regularly contact patients to track progress and identify new needs.
• Secure pre-authorizations of outside care, as required by 3rd party insurers.
• Act as a liaison between patients, their families, providers, and other staff for continuity of care.
• Coordinate services across multiple agencies, building strong working relationships.
• Establish and maintain therapeutic relationships with patients and their families.
• Excellent interpersonal and communication skills for in-person and telephone interactions.
• Ability to work efficiently under pressure and meet deadlines consistently.
• Observe strict confidentiality and HIPAA compliance in regards to patients’ medical information.
• All other duties as assigned by supervisor.

Skills

Interpersonal skills

Communication

Computer skills

Multi-tasking

Reading/Writing/Speaking

Education

High School Diploma or GED

Job description

Kaw Nation seeks a Behavioral Health Care Navigator in Newkirk, OK. The role supports patients by scheduling, updating records, and coordinating referrals while maintaining confidentiality and HIPAA compliance.

The position requires a high school diploma or GED with healthcare office experience, excellent communication, and solid computer skills. Local candidates preferred; regular full-time employment with the Kaw Nation Health Director as supervisor.