Behavioral Health Care Navigator

Ponca City Development Authority; Oklahoma; On-site; USD 34,000 - 42,000; Full time

Job summary

Kaw Nation seeks a Behavioral Health Care Navigator in Newkirk, OK. The role supports patients by scheduling, updating records, and coordinating referrals while maintaining confidentiality and HIPAA compliance.

The position requires a high school diploma or GED with healthcare office experience, excellent communication, and solid computer skills. Local candidates preferred; regular full-time employment with the Kaw Nation Health Director as supervisor.

Qualifications

• Requires HS diploma or GED with 2 years in a clinical/physician office setting.
• Strong reading, writing, and speaking communication skills.
• Ability to multitask and work with minimal supervision.
• Proficient computer skills.
• Knowledge of comprehensive health programs, standards, practices, and procedures.

Responsibilities

• Answer phones, check patients in and out, and schedule appointments.
• Review patient registration data to update and correct patient information.
• Schedule, coordinate, and facilitate referrals to and from facility.
• Ensure Clinic and outside facilities receive test results, reports, notes, and documentation of care.
• Monitor and evaluate services; regularly contact patients to track progress and identify new needs.
• Secure pre-authorizations of outside care, as required by 3rd party insurers.
• Act as a liaison between patients, their families, providers, and other staff for continuity of care.
• Coordinate services across multiple agencies, building strong working relationships.
• Establish and maintain therapeutic relationships with patients and their families.
• Excellent interpersonal and communication skills for in-person and telephone interactions.
• Ability to work efficiently under pressure and meet deadlines consistently.
• Observe strict confidentiality and HIPAA compliance in regards to patients’ medical information.
• All other duties as assigned by supervisor.

Skills

Interpersonal skills

Communication

Computer skills

Multi-tasking

Reading/Writing/Speaking

Education

High School Diploma or GED

Job description

KAW NATION POSITION DESCRIPTION

Title: BEHAVIORAL HEALTH CARE NAVIGATOR

Immediate Supervisor: HEALTH DIRECTOR

Controlling Supervisor: Chair

Status: Regular, full-time

Location: Newkirk, OK

QUALIFICATIONS

Requires a High School Diploma or GED with a minimum of 2 years’ experience in a clinical/physician office setting. Possess interpersonal skills in reading, writing, and speaking which would include good communication skills. Must be able to multi task and work with minimal supervision. Must have proficient computer skills. Knowledge of comprehensive health programs, standards, practices, and procedures.

RESPONSIBILITIES AND DUTIES

1. Answer phones, check patients in and out, and schedule appointments.
2. Review patient registration data to update and correct patient information ensuring all information is correct.
3. Schedule, coordinate, and facilitatereferrals to and from facility.
4. Ensure Clinic and outside facilities receive test results, reports, notes, and documentation of care.
5. Monitor and evaluateservices, regularly contacting patients to track progress and identify new needs.
6. Secure pre-authorizations of outside care, as required by 3rd party insurers.
7. Act as a liaison between patients, their families, providers, and other staff for continuity of care.
8. Coordinate servicesacross multiple agencies, building strong working relationships.
9. Establish and maintaintherapeutic relationshipswith patients and their families.
10. Excellentinterpersonal and communication skillsfor in-person and telephone interactions.
11. Ability towork efficiently under pressureand meet deadlines consistently.
12. Observe strict confidentiality in all matters, responsibilities and duties performed under this position and adhere to the HIPAA (Privacy Act) in regards to patients’ medical information.
13. All other duties as assigned by supervisor.

All new hires will be required by the Kaw Nation to submit to a pr