Behavioral Health Care Navigator

Ponca City Development Authority; Newkirk (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

Ponca City Development Authority is seeking a Behavioral Health Care Navigator to manage patient care and communication in Newkirk, OK. The role demands a high school diploma or GED with 2 years of experience in a clinical setting, along with strong interpersonal and multitasking abilities.

The successful candidate will coordinate patient services, ensure confidentiality, and maintain therapeutic relationships. Excellent communication skills, both in-person and telephonic, are essential for this full-time position, enabling effective patient interaction and oversight.

Qualifications

• Requires a High School Diploma or GED with a minimum of 2 years’ experience in a clinical/physician office setting.
• Must have proficient computer skills and be able to multi-task.
• Knowledge of health programs, standards, practices, and HIPAA regulations.

Responsibilities

• Answer phones, check patients in and out, and schedule appointments.
• Review and update patient registration data.
• Monitor and evaluate services, ensuring continuity of care.
• Coordinate services and establish relationships with patients and families.

Skills

Interpersonal skills

Communication skills

Computer skills

Multi-tasking

Education

High School Diploma or GED

Job description

Title

BEHAVIORAL HEALTH CARE NAVIGATOR

Immediate Supervisor

HEALTH DIRECTOR

Controlling Supervisor

Chair

Status

Regular, full-time

Location

Newkirk, OK

Qualifications

Requires a High School Diploma or GED with a minimum of 2 years’ experience in a clinical/physician office setting. Possess interpersonal skills in reading, writing, and speaking which would include good communication skills. Must be able to multi task and work with minimal supervision. Must have proficient computer skills. Knowledge of comprehensive health programs, standards, practices, and procedures.

Responsibilities And Duties

1. Answer phones, check patients in and out, and schedule appointments.
2. Review patient registration data to update and correct patient information ensuring all information is correct.
3. Schedule, coordinate, and facilitate referrals to and from facility.
4. Ensure Clinic and outside facilities receive test results, reports, notes, and documentation of care.
5. Monitor and evaluate services, regularly contacting patients to track progress and identify new needs.
6. Secure pre-authorizations of outside care, as required by 3rd party insurers.
7. Act as a liaison between patients, their families, providers, and other staff for continuity of care.
8. Coordinate services across multiple agencies, building strong working relationships.
9. Establish and maintain therapeutic relationships with patients and their families.
10. Excellent interpersonal and communication skills for in-person and telephone interactions.
11. Ability to work efficiently under pressure and meet deadlines consistently.
12. Observe strict confidentiality in all matters, responsibilities and duties performed under this position and adhere to the HIPAA (Privacy Act) in regards to patients’ medical information.
13. All other duties as assigned by supervisor.