Behavioral Health Care Navigator

Carson Valley Health; Gardnerville (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Carson Valley Health is seeking a Behavioral Health Coordinator to provide comprehensive care management for patients in the Outpatient Behavioral Health Clinic. You will assess, coordinate, advocate, and collaborate with treatment teams to reduce barriers to care and promote recovery-oriented outcomes.

The role emphasizes transitions of care, evidence-based engagement, documentation in the EHR, and partnership development with community resources to support improved health outcomes.

Qualifications

• Bachelor’s degree in mental health or related field required.
• Master’s degree in mental health field preferred.
• Community Health Worker preferred.
• Licensed Master Social Worker preferred.
• Non-Violent Crisis Intervention within 90 days of hire.
• Minimum two years of experience in behavioral health, healthcare, care management, or related field.
• Strong de-escalation, negotiation, and communication skills.
• Knowledge of outpatient and inpatient behavioral health services and resources.
• Knowledge of quality improvement, insurance verification, and utilization management.
• Excellent verbal and written communication.
• Ability to adapt to changing priorities and regulations.

Responsibilities

• Conduct comprehensive biopsychosocial assessments to identify patient strengths, needs, risks, and barriers to care.
• Develop, implement, monitor, and update individualized care management plans in collaboration with patients, families, and treatment team members.
• Identify high-risk, high-utilization, and medically complex behavioral health patients who may benefit from enhanced care management services.
• Coordinate transitions of care between outpatient, inpatient, emergency department, primary care, specialty care, and community-based services.
• Monitor patient progress toward treatment goals and intervene when barriers to care or treatment adherence are identified.
• Support patients in achieving improved health outcomes, increased functioning, and enhanced quality of life.
• Utilize evidence-based and recovery-oriented approaches to support patient engagement and self-management.
• Maintain accurate and timely documentation in the electronic health record in accordance with organizational, regulatory, and payer requirements.
• Provide supportive interventions, psychoeducation, and patient-centered coaching to enhance treatment participation and engagement.
• Assist patients and families in understanding diagnoses, treatment recommendations, and available services.
• Advocate for patient needs within the healthcare system and community service networks.
• Identify social determinants of health impacting patient outcomes and develop strategies to address identified needs.
• Conduct routine follow-up contacts with patients to monitor progress and assess concerns.
• Assist patients in navigating healthcare, behavioral health, social service, and community supports.
• Collaborate with providers regarding patient safety concerns or emerging treatment needs.
• Support crisis prevention planning and linkage to crisis intervention services when needed.
• Assess eligibility for public benefits and community resources; facilitate referrals as needed.
• Monitor resource utilization and promote efficient care delivery.

Skills

De-escalation

Negotiation

Communication

Conflict resolution

Collaboration

Care management

Problem solving

Critical thinking

Verbal communication

Written communication

Behavioral health knowledge

EHR documentation

Education

Bachelor's degree in mental health or related field

Master's degree in mental health field

Licensed Master Social Worker

Community Health Worker

Tools

EHR systems

Job description

Carson Valley Health is seeking a Behavioral Health Coordinator to provide comprehensive care management for patients in the Outpatient Behavioral Health Clinic. You will assess, coordinate, advocate, and collaborate with treatment teams to reduce barriers to care and promote recovery-oriented outcomes.

The role emphasizes transitions of care, evidence-based engagement, documentation in the EHR, and partnership development with community resources to support improved health outcomes.