Behavioral Health Care Coordinator

University of Texas; Austin (TX); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Dell Medical School in Austin, Texas seeks a Behavioral Health Care Coordinator to support pediatric mental health initiatives under the Texas Child Mental Health Care Consortium. The role focuses on navigating care for children and families, coordinating with schools and providers, and maintaining confidential records in line with regulations.

The position emphasizes collaboration across clinicians and operational staff, with duties including scheduling, documentation, and connecting families

Qualifications

• Requires a Bachelor's Degree in Social Work, Education, Psychology, or related field with at least 3 years of health care, governmental, educational experience (preferably K-12).
• Master's Degree in related field preferred; knowledge of managed care, medical terminology, patient referrals, claims, CPT coding.

Responsibilities

• Interdisciplinary collaboration with pediatric psychiatrists, psychologists, and care teams.
• Navigate treatment recommendations and assemble clinical information for referrals.
• Schedule, cancel, and reschedule patient appointments.
• Document clinical records accurately and timely per ethics and regulations.
• Identify community resources and support transitions for families.
• Coordinate with schools, providers, and families to improve service delivery.

Skills

Interpersonal Savvy

Managing and Measuring Work

Customer Focus

Functional/Technical Skills

Organizing

Problem Solving

Education

Bachelor's Degree in Social Work, Education, Psychology, or related field

Tools

Google Suite

Trayt

Slack

Athena or Epic

Calendly

Job description

## **General Notes**Dell Medical School is seeking a Behavioral Health Care Coordinator. This is a state-funded position with an end date of 8/31/27, renewable based upon availability of funding, work performance, and progress toward goals. **Purpose**This role supports mental health programs and initiatives developed through the Texas Child Mental Health (TCMH) Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas.The Behavioral Health Care Coordinator plays a vital role in supporting children and families through TCMH programs like Texas Child Health Access Through Telemedicine (TCHATT), a statewide initiative that partners with school districts to provide telemedicine and telehealth services aimed at identifying and assessing the behavioral health needs of children and adolescents, and connecting them to appropriate mental health resources. Reporting to the Behavioral Health Support Supervisor, the Coordinator helps children and families navigate through TCMH programs such as TCHATT, assists in connecting them to providers in the community if needed, and maintains confidentiality of information in all aspects of care. **Responsibilities****Interdisciplinary Collaboration and Clinical Documentation**● Works in an interdisciplinary model, collaborating with pediatric psychiatrists, psychologists, licensed mental health professionals, and operational staff to support students and families receiving care.● Assists in navigating treatment recommendations and assembles clinical background and referral information.● Schedule, cancel, and reschedule patient appointments.● Completes accurate and timely documentation in the clinical record in accordance with professional ethics and federal/state regulations.**Community Resource Coordination and Stakeholder Support**● Identify and, as clinically indicated, connect students and families to appropriate community resources for long-term care.● Provides ongoing support to ensure effective transitions and minimize barriers to care.● Coordinates with professionals, schools, and families to enhance satisfaction and service delivery.● Serves as a liaison for records management, and general inquiries related to program-specific services.**Communication and Referral Management**● Oversees internal and external communication regarding clinical services, discharge planning, and school collaboration.● Supports dissemination of referral information and documents interactions in the electronic medical record.● Collaborates with designated program staff in utilization of identified community resource database and assists in problem-solving complex cases.**Training and Special Projects**● Develops and delivers trainings for new hires .● Participates in special projects as assigned. **MARGINAL OR PERIODIC FUNCTIONS:**● Participates in interdisciplinary team meetings, case reviews, and planning sessions to support collaborative care.● Assists with data collection and reporting for program evaluation, patient outcomes, and referral trends.● Contributes to quality improvement initiatives by identifying service gaps and recommending enhancements to care coordination processes.● Provides backup support for other care coordination staff during absences or periods of high service demand. *Performs related duties as required* **KNOWLEDGE/SKILLS/ABILITIES****Interpersonal Savvy**● Relates well to all kinds of people; builds appropriate rapport; listens; uses diplomacy and tact.● Builds trust with families and providers.● Navigates sensitive conversations with empathy.● Resolves conflicts between stakeholders.**Managing and Measuring Work**● Clearly assigns responsibility; sets clear objectives; monitors process and results.● Tracks referral outcomes and care plan adherence.● Uses data to improve service delivery.● Ensures timely follow-up and documentation.**Customer Focus**● Meets and/or exceeds expectations of internal and external customers.● Responds promptly to family and provider inquiries.● Tailors services to meet individual needs.● Advocates for patient-centered care.**Functional/Technical Skills**● Possesses the knowledge and skills to do the job at a high level.● Applies behavioral health knowledge in care planning.● Uses EMR systems effectively.● Understands medical terminology and coding.**Organizing**● Marshals resources to get things done; organizes information and files in a useful manner.● Maintains organized referral databases.● Prioritizes tasks efficiently.● Coordinates multiple cases simultaneously.**Problem Solving**● Uses logic to solve difficult problems.● Identifies barriers to care and develops solutions.● Collaborates to resolve service gaps.● Uses data to inform decisions. **EDUCATION & EXPERIENCE****MINIMUM QUALIFICATIONS:**Requires a Bachelor's Degree in Social Work, Education, Psychology, or a related field with at least 3 year(s) of experience in health care, governmental, educational (preferably K-12), or other related setting.● Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.*Relevant education and experience may be substituted as appropriate.***PREFERRED QUALIFICATIONS:**Master's Degree in Social Work, Education, Psychology, or a related field and ● Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.● Experience working with pediatric behavioral and mental health patient populations.● Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.● Experience developing, refining, and evaluating patient care plans or student education plans.● Bilingual (English/Spanish) language proficiency.**LICENSES, REGISTRATIONS OR CERTIFICATIONS****REQUIRED:**● None**PREFERRED:**● None **SALARY RANGE:**$47,937+ depending on qualifications. **WORKING ENVIRONMENT/EQUIPMENT**● Standard office equipment● Repetitive use of a keyboard **Required Materials*** Resume/CV* 3 work references with their contact information; at least one reference should be from a supervisor* Letter of interest **Important** **for applicants who are NOT current university employees or contingent workers:** You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.