Behavioral Health and ABA Service Ambassador

The Children's Institute of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

PTO and Holidays

Retirement plan - 403b

Job summary

The Children’s Institute of Pittsburgh is seeking a Behavioral Health and ABA Service Ambassador to support client access and scheduling for Behavioral Health and ABA services. The role requires clinical workflow awareness and a commitment to exceptional service aligned with the organization's mission.

The position emphasizes clerical duties, EMR usage, and accurate data entry, with a focus on timely appointments and a welcoming environment for families.

Qualifications

• High school diploma or GED required or preferred.
• Minimum of three years of healthcare or customer service experience.
• Proficient with electronic medical records (EMR) and general computer/phone use.
• Strong communication and organizational skills are essential.
• Ability to multi-task in a fast-paced environment and use medical terminology.

Responsibilities

• Provide clerical support for behavioral health and ABA service lines, including scheduling, filing, and medical records prep.
• Answer phones promptly and handle referrals and inquiries.
• Assist clients with intake documentation and guidance.
• Ensure accurate scheduling of client appointments for BH and ABA services.
• Input client demographic and insurance information into EMR accurately.

Skills

Communication skills

Organizational skills

Multi-tasking

Medical terminology knowledge

Education

High school diploma or GED

Tools

EMR

Computer

Telephone

Job description

At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we’re forever proud of our team members who don’t just make a career here – they make a difference.

Job Title: Behavioral Health and ABA Service Ambassador

Location:1405 Shady Ave. Pittsburgh, PA 15217

Schedule:Full Time; Monday through Friday

TheBehavioral Health (BH) and ABA Service Ambassadorsupports administrative responsibility related to client access and ongoing scheduling for Behavioral Health and ABA service lines. Demonstrates strong understanding of clinical practices, workflows, and standards as it relates to client care. The BH and ABA Service Ambassador is committed to delivering exceptional service that supports The Children’s Institute’s mission and values.

Responsibilities

• Extends clerical support for behavioral health and ABA service lines, which includes client scheduling, filing, faxing, preparation and monitoring of medical records, answers phones promptly, obtains pre-authorizations, client records and triages phone calls.
• Responding to referral inquiries obtained via phone or websites
• Support clients in the completion of required intake documentation by providing guidance and expertise as needed
• Ensure the accurate scheduling of client appointments for behavioral health and ABA services lines
• Accurately input client demographic and insurance information into EMR’s
• Timely data entry for no-shows, cancellations and arrived appointments
• Maintain a safe, welcoming and organized client waiting area, collect and accurately record payments and fees, produces needed receipts for caregiver/patient

Qualifications

• High school diploma or GED preferred.
• Minimum of three years of healthcare or customer service experience required.
• Is adept utilizing an electronic medical record (EMR), computer, telephone, and other relevant technologies
• Has strong communication and organizational skills
• Skilled ability to multi-task in a fast-paced environment
• Has working knowledge of medical terminology, conditions, and associated treatments
• Certification in CPR, First Aid, Child Abuse (training will be provided).
• Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance

Benefits Summary

We're proud to offer generous benefits to our team members. Regular full-time team members are eligible for the following benefits:

• Medical and Prescription insurance-Choice of two health plans and networks
• Dental and Vision-Free coverage for team members.
• Paid Time Off (PTO) and Holidays
• Medical, Bereavement, Educational, & Personal Leaves
• Parental leave (birth & adoption) paid-6 weeks
• 403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
• Student Loan Refinancing Program
• Public Service Loan Forgiveness Program – CI qualifies as non-profit
• Education Assistance/Tuition Reimbursement
• Professional Development/CEU’s
• Life and Short- & Long-Term Disability insurance
• Credit Union
• Team Member Recognition Events
• Referral bonus
• CPR-employer paid

The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you!

The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.