Behavioral Health and ABA Service Ambassador

The-Children; Pittsburgh (Allegheny County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical and Prescription insurance

Dental and Vision

Paid Time Off

403b Retirement Plan

Education Assistance/Tuition Reimburse

Job summary

The Children’s Institute of Pittsburgh is seeking a Behavioral Health and ABA Service Ambassador to support administrative access and scheduling for Behavioral Health and ABA services. The role emphasizes understanding clinical workflows and delivering exceptional service aligned with CI's mission.

Based in Pittsburgh, this full-time role (Mon–Fri) includes scheduling, EMR data entry, pre-authorizations, and maintaining a welcoming waiting area while handling payments and receipts.

Qualifications

• High school diploma or GED preferred.
• At least 3 years healthcare or customer service experience.
• Experience with EMR and basic computer/phone technology.
• Strong communication and organizational skills.
• CPR/First Aid training; Child Abuse training provided.
• Clearances: Act 73 FBI, Act 34 Criminal Clearance, Act 33 Child Abuse Clearance.

Responsibilities

• Provide clerical support for scheduling, records, and pre-authorizations.
• Respond to referral inquiries via phone or websites.
• Assist clients with intake documentation guidance.
• Ensure accurate scheduling of appointments for BH and ABA services.
• Input client demographic and insurance data into EMR.
• Timely data entry for no-shows and cancellations.
• Maintain a welcoming waiting area and process payments/receipts.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Healthcare experience

Education

High school diploma or GED

Tools

EMR systems

Computer literacy

Phone systems

Job description

At The Children’s Institute of Pittsburgh, we’ve built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we’re forever proud of our team members who don’t just make a career here – they make a difference.

Job Title: Behavioral Health and ABA Service Ambassador

Location:1405 Shady Ave. Pittsburgh, PA 15217

Schedule:Full Time; Monday through Friday

TheBehavioral Health (BH) and ABA Service Ambassadorsupports administrative responsibility related to client access and ongoing scheduling for Behavioral Health and ABA service lines. Demonstrates strong understanding of clinical practices, workflows, and standards as it relates to client care. The BH and ABA Service Ambassador is committed to delivering exceptional service that supports The Children’s Institute’s mission and values.

Responsibilities

• Extends clerical support for behavioral health and ABA service lines, which includes client scheduling, filing, faxing, preparation and monitoring of medical records, answers phones promptly, obtains pre-authorizations, client records and triages phone calls.
• Responding to referral inquiries obtained via phone or websites
• Support clients in the completion of required intake documentation by providing guidance and expertise as needed
• Ensure the accurate scheduling of client appointments for behavioral health and ABA services lines
• Accurately input client demographic and insurance information into EMR’s
• Timely data entry for no-shows, cancellations and arrived appointments
• Maintain a safe, welcoming and organized client waiting area, collect and accurately record payments and fees, produces needed receipts for caregiver/patient

Qualifications

• High school diploma or GED preferred.
• Minimum of three years of healthcare or customer service experience required.
• Is adept utilizing an electronic medical record (EMR), computer, telephone, and other relevant technologies
• Has strong communication and organizational skills
• Skilled ability to multi-task in a fast-paced environment
• Has working knowledge of medical terminology, conditions, and associated treatments
• Certification in CPR, First Aid, Child Abuse (training will be provided).
• Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance

Benefits Summary

We're proud to offer generous benefits to our team members. Regular full-time team members are eligible for the following benefits:

• Medical and Prescription insurance-Choice of two health plans and networks
• Dental and Vision-Free coverage for team members.
• Paid Time Off (PTO) and Holidays
• Medical, Bereavement, Educational, & Personal Leaves
• Parental leave (birth & adoption) paid-6 weeks
• 403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
• Student Loan Refinancing Program
• Public Service Loan Forgiveness Program – CI qualifies as non-profit
• Education Assistance/Tuition Reimbursement
• Professional Development/CEU’s
• Life and Short- & Long-Term Disability insurance
• Credit Union
• Team Member Recognition Events
• Referral bonus
• CPR-employer paid

The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you!

The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.