Behavioral Health Admissions Navigator (PRN)

Cedar Crest Hospital & Residential Treatment Center; Belton (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Cedar Crest Hospital & Residential Treatment Center in Central Texas seeks an Admissions Counselor (PRN) to guide patients and families through the admissions process with empathy and urgency. Role requires coordination with clinical teams, insurance verification, pre-admission assessments, and timely communication to ensure appropriate placement and continuity of care.

The position emphasizes compassionate customer service, accurate documentation, and collaboration with medical staff to support

Qualifications

• Bachelor’s degree in a social services field is required.
• Master’s degree in social services or RN is preferred.
• One or more years of mental/behavioral health experience preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility checks for admissions and communicate results to the business office.
• Coordinate admission and transfer between referral sources and levels of care.
• Prepare and maintain medical record documentation to support payor authorization.
• Demonstrate empathy, professionalism, and urgency to ensure patient safety.

Skills

Empathy

Communication skills

Insurance verification

Care coordination

Pre-admission assessments

Education

Bachelor's degree in social services field

Master's degree in social services field or RN preferred

Job description

Cedar Crest Hospital & Residential Treatment Center in Central Texas seeks an Admissions Counselor (PRN) to guide patients and families through the admissions process with empathy and urgency. Role requires coordination with clinical teams, insurance verification, pre-admission assessments, and timely communication to ensure appropriate placement and continuity of care.

The position emphasizes compassionate customer service, accurate documentation, and collaboration with medical staff to support