Behavioral Health Admissions Counselor - PRN

TrustPoint Hospital; Murfreesboro (TN); On-site; USD 47,000 - 65,000; Full time

Job summary

TrustPoint Hospital in Murfreesboro, TN seeks an Admissions Counselor to facilitate admissions, conduct clinical intake assessments, and support utilization review for appropriate levels of care.

Role requires a Master's in social services or RN licensure with preference for mental/behavioral health experience. Responsibilities include admissions coordination, benefit eligibility checks, and collaboration with medical staff to ensure smooth transitions of care.

Qualifications

• Master's degree in a social services field or RN required.
• One or more years’ experience in mental/behavioral health preferred.
• Current licensure as applicable in the facility's state.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure active patient benefits at admission.
• Coordinate admission and transfer between referral sources and levels of care.
• Maintain knowledge of milieu management and patient safety.
• Prepare and maintain medical record documentation for payor authorization.

Skills

Therapeutic relationships

Customer service

Communication

Safety awareness

Education

Master's degree in social services field

RN licensure

Job description

Required: Master's degree or active RN license.

We welcome candidates holding LMSW, LCSW, LCPC, or LPC licensure as well.

Master's Level Hourly Rate: $29.50-36.34

RN / Registered Nurse Hourly Rate: $34.00 to $46.87

Join our team as an Admissions Counselor at TrustPoint Hospital in Murfreesboro, TN!

Purpose Statement

Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

Essential Functions

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required.
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Licenses/Designations/Certifications

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances e.g. emergencies, changes in workload, rush jobs, or technological developments dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.