Behavioral Health Admissions Counselor

Acadia Healthcare; Murfreesboro (TN); On-site; USD 70,000 - 97,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

TrustPoint Hospital in Murfreesboro, TN seeks an Admissions Counselor for the 7pm–7am shift. The role involves facilitating admissions, completing intake assessments, and coordinating care across levels of service within a state-of-the-art psychiatric facility.

Qualifications include a Master's in a social services field or an active RN license, with LMSW/LCSW/LCPC/LPC licensure welcomed. Sign-on bonus offered and competitive hourly rates for qualified candidates.

Qualifications

• Master's degree in a social services field or RN license required.
• One or more years in mental/behavioral health preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Communicate benefit eligibility to the business office and patient/family.
• Coordinate admission and transfer between levels of care.
• Complete pre-admission assessments and consult with the admitting physician.

Skills

Empathy

Communication

Customer service

Education

Master's degree in social services

RN licensure

Job description

Overview

$5K Sign On Bonus!

Behavioral Health Admissions Counselor - 7pm - 7am Full Time

Required: Master's degree or active RN license.We welcome candidates holding LMSW, LCSW, LCPC, or LPC licensure as well.

Master's Level Hourly Rate: $29.50-36.34

RN / Registered Nurse Hourly Rate: $34.00 to $46.87

Join our team as an Admissions Counselor at TrustPoint Hospital in Murfreesboro, TN!

TrustPoint Hospital is a 217-bed, state-of-the-art treatment center providing comprehensive medical and psychiatric services on both inpatient and outpatient bases. We deliver exceptional care to patients needing acute physical medicine and rehabilitation, adult, adolescent, geriatric psychiatry, and medical psychiatry.

PURPOSE STATEMENT:

Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

Responsibilities

ESSENTIAL FUNCTIONS:

• Respond to inquiries about the facility within facility policy timeframes.
• Ability to develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.
• Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility.

ADDITIONAL REGULATORY REQUIREMENTS:

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.