Behavioral Health Admissions Counselor — Night Shift

Seven Hills Hospital; Henderson (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Acadia Healthcare’s Seven Hills Behavioral Health is seeking an admissions counselor to guide patients and families through the admissions process with empathy and urgency. You will verify benefits, coordinate care, and collaborate with clinical teams to ensure timely admission and appropriate placement.

The role requires evaluating medical information, scheduling pre-admission assessments, and ensuring proper documentation for authorization.

Qualifications

• Bachelor’s degree in a social services field required.
• Master's degree in a social services field or RN preferred.
• One or more years’ experience in mental/behavioral health preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at admission and communicate to the business office.
• Collaborate with facility medical and psychiatric personnel for appropriate recommendations regarding referrals.
• Coordinate admission and transfer from referrals and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to internal representatives promptly.
• Ensure clinical information from referrals is received prior to admission when possible.
• Schedule and complete pre-admission assessments and communicate disposition recommendations.
• Prepare and maintain medical record documentation to secure payor authorization.
• Complete initial pre-authorization for treatment and admission when possible.
• Admit patient to registration and accounting system and complete forms with patient.
• Demonstrate a positive, empathetic, and professional attitude toward customers.
• Coordinate care for patients not admitted and ensure follow-up care and referrals.
• Demonstrate a sense of urgency for patient safety and excellent customer service.
• Carry out safety checks and supervised intervals as required.

Skills

Empathy

Communication

Care coordination

Insurance verification

Pre-admission assessments

Education

Bachelor’s degree in social services

Master's degree in social services / RN preferred

Tools

CPR and de-escalation/restraint training

Job description

Acadia Healthcare’s Seven Hills Behavioral Health is seeking an admissions counselor to guide patients and families through the admissions process with empathy and urgency. You will verify benefits, coordinate care, and collaborate with clinical teams to ensure timely admission and appropriate placement.

The role requires evaluating medical information, scheduling pre-admission assessments, and ensuring proper documentation for authorization.