Behavioral Health Admin Assistant — Patient Care & Referrals

Families Together of Orange County; Tustin (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Families Together of Orange County in Tustin, CA is seeking an Administrative Assistant - Behavioral Health to handle front/back office tasks, patient check-in/out, insurance verification, referrals, and scheduling. This on-site role supports the Behavioral Health team and requires strong clerical skills and compassion.

The position requires a high school diploma, 2-3 years of customer service experience, bilingual English/Spanish, and proficiency with Microsoft Office.

Qualifications

• Clerical and back-office administrative procedures knowledge.
• Basic knowledge of medical insurance plans (i.e. Medi-Cal, Medi-Care, and commercial plans)
• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Bilingual English/Spanish required

Responsibilities

• Manage internal and external referrals and ensure timely response and connection to services
• Assist in the management of the behavioral health waitlist by outreaching to patients, scheduling intakes as appropriate, and providing weekly updates to manager
• Support the eligibility specialist by gathering updated patient demographic information and by collecting and verifying patient insurance
• Assist in determining patient copays and collecting copays
• Assist with coordination of transportation for patients
• Carry out administrative duties such as scheduling appointments, confirming appointments, and coordinating resource referrals
• Provide administrative support to psychiatrist, including scheduling follow-up appointments and providing referrals to patients
• Confirm all behavioral health appointments and follow up with missed appointments, no shows, and cancellations
• Assist with overseeing provider schedules to ensure maximum productivity
• Secure patient information and maintain patient confidentiality by completing and safeguarding medical records and other patient health information
• Maintain safe, secure, and healthy work environment by following agency standards and procedures and by complying with legal regulations
• Represent the organization in a professional manner
• Perform other related duties, as assigned

Skills

Clerical skills

Customer service

Communication

Bilingual English/Spanish

Microsoft Office

Time management

Confidentiality

Education

High school diploma or equivalent

Bachelor's degree or vocational training preferred

Tools

Microsoft Office

Microsoft Teams

Excel

Job description

Families Together of Orange County in Tustin, CA is seeking an Administrative Assistant - Behavioral Health to handle front/back office tasks, patient check-in/out, insurance verification, referrals, and scheduling. This on-site role supports the Behavioral Health team and requires strong clerical skills and compassion.

The position requires a high school diploma, 2-3 years of customer service experience, bilingual English/Spanish, and proficiency with Microsoft Office.