Bilingual Behavioral Health Admin & Referrals Specialist

Families-Together-of-Orange-County-1; Tustin (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Families Together of Orange County (FTOC) is seeking an Administrative Assistant - Behavioral Health in Tustin, CA. The role handles patient check-in/out, insurance eligibility, referrals, and back-office duties to support behavioral health services.

Responsibilities include coordinating referrals, scheduling intakes and follow-ups, collecting copays, handling transportation coordination, and maintaining patient confidentiality in a busy clinic environment.

Qualifications

• Understanding of clerical and back office administrative procedures.
• Basic knowledge of medical insurance plans (e.g. Medi-Cal, Medi-Care, and commercial plans).
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Critical thinking and ability to problem solve.
• Basic conflict resolution skills.
• Excellent customer service skills.
• Bilingual English/Spanish required.
• High school diploma or equivalent required.
• Minimum 2-3 years of customer service experience required.
• Bachelor's degree or vocational school training preferred.
• 3 years’ experience in medical office setting preferred.
• Experience working in community mental health clinic preferred.

Responsibilities

• Manage internal and external referrals and ensure timely connection to services.
• Assist in waitlist management by outreaching to patients and scheduling intakes.
• Support eligibility by gathering updated patient demographic information and verifying insurance.
• Assist in determining patient copays and collecting copays.
• Coordinate transportation for patients.
• Schedule appointments, confirm appointments, and coordinate referrals.
• Provide administrative support to psychiatrist, including scheduling follow-ups and referrals.
• Confirm behavioral health appointments and follow up on no-shows or cancellations.
• Assist with provider schedules to maximize productivity.
• Secure patient information and maintain confidentiality of health records.
• Maintain a safe and healthy work environment per agency standards and regulations.
• Represent the organization professionally.
• Perform other related duties as assigned.

Skills

Clerical & back office procedures

Excellent written & verbal skills

Organizational & time management

Critical thinking & problem solving

Conflict resolution

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree or vocational training preferred

Tools

Microsoft Office

Teams

Excel

Job description

Families Together of Orange County (FTOC) is seeking an Administrative Assistant - Behavioral Health in Tustin, CA. The role handles patient check-in/out, insurance eligibility, referrals, and back-office duties to support behavioral health services.

Responsibilities include coordinating referrals, scheduling intakes and follow-ups, collecting copays, handling transportation coordination, and maintaining patient confidentiality in a busy clinic environment.