Behavioral Health Access Navigator

Clear Destination Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Child Center of NY is seeking a Client Care Navigator to serve as the primary contact for clients with behavioral health needs within the CCBHC framework. You will facilitate intake, screenings, care coordination, and referrals to ensure timely access to services and continuity of care.

You will work with clinicians, support staff, and community partners to advocate for clients, coordinate transitions, and connect clients to housing, benefits, and transportation resources.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Public Health, or related field required.
• 2-5 years in behavioral health, care coordination, case management, or similar role.
• Knowledge of behavioral health systems and CCBHC service model.
• Strong interpersonal, engagement, and motivational interviewing skills.
• Trauma-informed, culturally responsive care delivery.
• Ability to manage high-acuity, complex client needs.
• Strong organizational, documentation, and care coordination skills.

Responsibilities

• Serve as a primary point of contact for referral sources and individuals entering or receiving services within the CCBHC
• Responsible for chart creation and Medicaid insurance verification
• Conduct initial screenings and needs assessments, including identification of behavioral health, medical, and social determinants of health needs
• Schedule initial appointments including initial evaluations, initial psychiatric evaluations as well as nurse appointments
• Support access to care consistent with CCBHC access standards
• Coordinate services across the CCBHC service array, including mental health and substance use treatment, primary care coordination, crisis services, and psychiatric evaluation
• Facilitate referrals and warm handoffs to internal and external providers
• Support care transitions (hospital discharge, detox, residential - outpatient)
• Ensure clients connected to community resources (housing, benefits, employment, legal, transportation)
• Advocate for client access to appropriate behavioral health and social services
• Educate clients and families on treatment options, recovery supports, and rights
• Promote self-management, recovery, and resilience
• Maintain accurate, timely documentation in Electronic Health Records (EHR)
• Ensure compliance with HIPAA and 42 CFR Part 2 confidentiality standards
• Work as part of a multidisciplinary team (clinicians, peers, nurses, prescribers, care managers)
• Participate in care team meetings, case conferences, and discharge planning
• Communicate changes in client status, risks, or barriers to appropriate team members

Skills

Interpersonal skills

Engagement

Care coordination

Motivational interviewing

Education

Bachelor's degree in Social Work, Psychology, Counseling, Public Health, or related field

Job description

The Child Center of NY is seeking a Client Care Navigator to serve as the primary contact for clients with behavioral health needs within the CCBHC framework. You will facilitate intake, screenings, care coordination, and referrals to ensure timely access to services and continuity of care.

You will work with clinicians, support staff, and community partners to advocate for clients, coordinate transitions, and connect clients to housing, benefits, and transportation resources.