Behavioral Health Access Coordinator

LE001 Richmond Medical Center; New York (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Richmond University Medical Center is seeking a patient access specialist to greet behavioral health patients, register for evaluations and services, verify demographics and insurance, obtain referrals, and collect copays in a compassionate, professional manner.

The role requires HIPAA compliance, teamwork with clinical staff, and the ability to handle high-stress situations, including psychiatric crises, while maintaining patient dignity.

Qualifications

• High school diploma or equivalent; associates degree preferred.
• Experience in healthcare or behavioral health is a plus.
• Familiarity with EHR and HIPAA requirements helpful.

Responsibilities

• Greet and assist behavioral health patients and families.
• Register patients for psychiatric evaluations, therapy sessions, crisis interventions, and admissions.
• Verify patient demographics and insurance information in the EHR.
• Obtain authorizations and referrals for behavioral health services.

Skills

Customer service

EHR proficiency

HIPAA knowledge

Communication

Empathy

Microsoft Office

Education

High school diploma

Associate's degree or behavioral health experience

Tools

EHR systems

Microsoft Office

Job description

Richmond University Medical Center is seeking a patient access specialist to greet behavioral health patients, register for evaluations and services, verify demographics and insurance, obtain referrals, and collect copays in a compassionate, professional manner.

The role requires HIPAA compliance, teamwork with clinical staff, and the ability to handle high-stress situations, including psychiatric crises, while maintaining patient dignity.