Behavioral Health Access Coordinator

MUSC Health; Charleston (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

MUSC Health seeks a Behavioral Health Access Coordinator to oversee clinic operations, ensuring top-notch patient access and relationships with clinical partners. The ideal candidate will possess strong organizational and communication skills, alongside relevant healthcare experience. Join a leading healthcare provider dedicated to high-quality service.

Qualifications

• High school diploma with three years related healthcare experience.
• Associate's or Bachelor's degree with relevant experience preferred.
• Knowledge of insurance and medical terminology advantageous.

Responsibilities

• Establishes and maintains professional relationships with clinical partners.
• Ensures services exceed quality goals as per performance scorecard.
• Schedules and coordinates complex follow-up appointments efficiently.

Skills

Organizational skills

Communication skills

Problem solving

Time management

Education

High school diploma

Associate's degree

Bachelor's degree

Certified Healthcare Access Associate

Tools

MS Office Suite

Epic

Job description

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Entity

Medical University Hospital Authority (MUHA)

Job Description Summary

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004411 SYS - ICCE - Mental Health

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

40

Work Shift

Job Description

The Patient Access Coordinator under the direction of the Patient Access Supervisor. Ensures that the services provided within the area of responsibility to meet or exceed the MUSC Access Performance Quality Goals as set forth by the PATH Vital Signs Scorecard. The coordinator is responsible for establishment and maintaining a professional business relationship with their designated clinical partners. The coordinator is the subject matter expert of clinic business operations, such as locations, operating hours, providers’ specialties and schedules. The coordinator promotes open and informative communication within area of responsibility and with coordinating areas within the outpatient clinics.

Education

Additional Job Description

High school diploma and three years related healthcare experience

or an Associates degree and two years related healthcare experience

or

a Bachelor's degree and one year healthcare related experience.

• Epic, Medical Office experience, call center experience, medical terminology and knowledge of insurance preferred.
• Proficiency with MS Office Suite (Word, Excel and PowerPoint).
• Must have expertise in MS Outlook and must understand meeting and calendar functions.
• Organizational, time management, problem solving skills required.
• Must have the proven ability to schedule and coordinate complex follow up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.
  
  

Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred.

• Ability to work weekends and holidays as needed.
  
  

Physical Requirements

(C) Continuous – 6-8 hours per shift; 2) (F) Frequent – 2-6 hours per shift; 3) (I) Infrequent – 0-2 hours per shift Ability to perform job functions while standing. (C). Ability to perform job functions while sitting. (C) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (I) Ability to work indoors. (C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (F) Ability to work in confined/cramped spaces. (F) Ability to perform job functions from kneeling positions. (I) Ability to bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to perform “pinching” operations. (F) Ability to perform gross motor activities with fingers and hands. (C) Ability to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and hands. (C) Ability to reach overhead. (F) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (C) Ability to fully use both legs. (C) Ability to use lower extremities for balance and coordination. (F) Ability to reach in all directions. (C) Ability to lift and carry 50 lbs. unassisted. (I) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (I) Ability to lift from 36” to overhead 25 lbs. (I) Ability to exert up to 50 lbs. of force. (F) Examples include: To transfer a 100 lb. patient that can not assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force is needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force is required to push a stretcher with a patient with one hand. Ability to maintain vision 20/40 corrected. (C) Ability to see and recognize objects close at hand or at a distance. (C) Ability to match or discriminate between colors. (C) Ability to determine distance/relationship between objects; depth perception. (C) Good peripheral vision capabilities. (C) Ability to maintain hearing acuity, with correction. (C) Ability to perform gross motor functions with frequent fine motor movements. (C) Ability to deal effectively with stressful situations. (C) Ability to work rotating shifts. (F) Ability to work overtime as required. (F) Ability to work in a latex safe environment. (C) *Ability to maintain tactile sensory functions. (C) *(Selected Positions) *Ability to maintain good olfactory sensory function. (C) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (C) (Selected Positions)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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