Behavior Health Urgent Care Supervisor

Pathways, Inc.; Ashland (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Pathways, Inc. seeks a Behavioral Health Urgent Care (BHUC) Supervisor to deliver direct clinical services, supervise staff, and provide operational support within the Behavioral Health Urgent Care and crisis continuum.

The role blends hands-on clinical care with oversight, care coordination, quality improvement, and collaboration with community partners to ensure timely and effective behavioral health crisis services.

Qualifications

• Master’s degree in Counseling, Psychology, Social Work, Marriage and Family Therapy, or Nursing.
• Registered Nurses must hold Psychiatric-Mental Health certification through the ANCC.
• Must be actively pursuing independent licensure and comply with supervision requirements.
• Competency in using computers, electronic devices, and electronic documentation systems.

Responsibilities

• Conduct behavioral health and crisis assessments to determine levels of care.
• Provide crisis intervention, de-escalation, stabilization, safety planning, and follow-up services.
• Respond to Mobile Crisis and other crisis-service needs as assigned.
• Provide day-to-day supervision, clinical guidance, and support to BHUC staff.
• Collaborate with BHUC Medical Supervisor and teammates to address barriers to service delivery.
• Monitor clinical documentation, program performance, and regulatory compliance.
• Participate in interdisciplinary meetings and meetings with community partners.
• Support EmPATH follow-up services, care coordination, and warm handoffs.
• Assist with quality improvement initiatives and grant implementation activities.
• Coordinate services with 988, Mobile Crisis, hospitals, EMS, Community Paramedicine, law enforcement, and other providers.

Skills

Crisis intervention

Staff supervision

Care coordination

Documentation

Interdisciplinary collaboration

Education

Master's degree in Counseling

Master's degree in Psychology

Master's degree in Social Work

Master's degree in Nursing

Job description

Behavior Health Urgent Care Supervisor (Ashland, KY)

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Salary Range: $55,000 - $75,000

Position Summary

Pathways, Inc. is seeking a Behavioral Health Urgent Care (BHUC) Supervisor to provide direct clinical services, supervisory oversight, and operational support within Behavioral Health Urgent Care and the crisis continuum. This position combines hands-on clinical care with staff supervision, care coordination, quality improvement, and collaboration with community partners to ensure individuals experiencing behavioral health crises receive timely, appropriate, and effective services.

Essential Duties and Responsibilities

• Conduct behavioral health and crisis assessments and determine appropriate levels of care.

• Provide crisis intervention, de-escalation, stabilization, safety planning, brief therapeutic interventions, follow-up services, and linkage to appropriate community resources.

• Respond to Mobile Crisis and other crisis-service needs as assigned.

• Provide day-to-day supervision, clinical guidance, and support to Behavioral Health Urgent Care staff.

• Collaborate with the BHUC Medical Supervisor and other team members to identify and address barriers to effective service delivery.

• Monitor clinical documentation, program performance, and compliance with applicable policies and regulatory requirements.

• Participate in required interdisciplinary meetings and meetings with community partners.

• Support EmPATH follow-up services, care coordination, and warm handoffs to ensure continuity of care.

• Assist with quality improvement initiatives and grant implementation activities.

• Coordinate services with 988, Mobile Crisis, hospitals, Emergency Medical Services (EMS), Community Paramedicine, law enforcement, outpatient providers, and other community partners.

• Complete all required follow-up activities and documentation in accordance with Pathways policies, procedures, and applicable regulatory standards.

• Perform additional duties as assigned.

Minimum Qualifications

• Master’s degree in Counseling, Psychology, Social Work, Marriage and Family Therapy, or Nursing.

• Registered Nurses must hold Psychiatric-Mental Health certification through the American Nurses Credentialing Center (ANCC).

• Must be actively pursuing independent licensure and comply with all applicable supervision requirements established by the appropriate licensing board.

• Demonstrated competency in using computers, electronic devices, and electronic documentation systems necessary to perform job duties.

Preferred Qualifications

• Experience working in a behavioral health crisis setting is preferred.

• Experience with crisis assessment, de-escalation, stabilization, care coordination, or clinical supervision is beneficial.

Work Schedule

This is a full-time position requiring a minimum of 40 hours per week. The specific work schedule will be determined in coordination with the Chief of Emergency Services and the Director of Regional Crisis Services based on program needs. Job responsibilities may require working additional hours beyond the standard 40-hour workweek.